Job Information
Valley Medical Center Access Services Monitor in Renton, Washington
At Valley, we serve a critical role in helping maintain and improve the health of our community. We share common core values such as compassion, respect, trust and teamwork. And we have an honest passion for helping others, patients and staff alike. If this excites and motivates you, consider joining our team!
When you join Valley, you join a remarkable and motivated team dedicated to caring for our community and each other. From the operating room to the board room and all of the departments and clinics in between, we are committed, capable and eager to share our expertise and passion for helping others.
JOB DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Access Services Monitor
*JOB OVERVIEW: *The Access Services Monitor is responsible for creating the first impression for Valley Medical Center that our patients, their families, and community members experience when arriving through our doors. The qualities that encompass that ideal impression come from our Caregiver Commitment. Access Services Monitors will inquiry about the general health of visitors to the hospital as a screening service for the organization during the COVID-19 pandemic and for other security related needs.
*DEPARTMENT: *Security
WORK HOURS: Variable FTE and schedule based on organizational needs
REPORTS TO: Supervisor, Security
PREREQUISITES:
High School diploma or equivalent, required. Relevant experience preferred.
Current American Heart Association BLS or ability to obtain within 90 days of hire.
Training or education related to anti-bias and/or cultural diversity preferred.
Ability to speak more than one language preferred.
Computer skills preferred, including experience with Microsoft Office, databases, spreadsheets, and internet searches.
Medical terminology preferred.
QUALIFICATIONS:
Excellent oral communication and customer service skills.
Ability to communicate and interact tactfully with our diverse population of patients, families, members of the community, and UW Medicine Valley Medical Center Caregivers at all times.
Ability to communicate and work effectively with the physical and emotional development of all age groups.
Demonstrated ability to maintain a calm demeanor at all times.
Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
Able to carry out assignments independently and exercise good independent judgment.
Demonstrated ability to handle telephone calls or personal interactions with tact, poise, courtesy and respect.
Demonstrated ability to access, analyze and apply concepts associated with protocol, policy and guidelines.
Acknowledges and positively greets each person using the 10/5 Rule (10 feet making eye contact and smiling; 5 feet offering verbal greeting).
Consistent use of AIDET framework in communication with others.
Demonstrated ability to successfully manage telephone interactions
Experience working with people who are in crisis situations preferred.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods.