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As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $30.19-$36.78 hourly. The full Pay Range is $23.42-$43.56 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

IMPACT YOU’LL MAKE:

As a Workforce Analyst - BU, you’ll play a key role in ensuring our Contact Center and Retail teams are always ready to deliver exceptional service. Your expertise in managing workforce systems and optimizing schedules will be crucial in maintaining seamless operations. By effectively coordinating schedules, managing real-time staffing needs, and supporting the workforce management systems, you will directly impact our ability to meet member demands efficiently and provide an outstanding member experience.

WHAT YOU’LL DO:

• Optimize Workforce Efficiency: Create and maintain staff schedules to ensure optimal coverage, allowing us to meet member demands effectively.

• Coordinate Cross-Departmental Efforts: Work closely with various departments to schedule training, system setups, and events, ensuring seamless integration into our workforce management software.

• Collaborate with Leadership: Partner with Contact Center and Retail Management Teams to optimize staff utilization and ensure smooth operations.

• Support Data-Driven Decisions: Assist management by collecting and preparing data for monthly reports, enabling informed decision-making.

• Adapt to Real-Time Needs: Monitor member arrival data and adjust staffing and call handling preferences in real-time to meet demand.

• Manage Time Away Requests: Review and respond to time away requests, ensuring coverage and maintaining staff satisfaction.

• Ensure Compliance: Work with Human Resources to ensure schedules adhere to regulations, including FLSA (Fair Labor Standard Act) requirements.

• Support Organizational Goals: Perform additional duties as assigned, contributing to the overall success of the team and organization.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Career Development: Opportunities to grow your career within a supportive and innovative environment.

• Skill Enhancement: Continuous learning opportunities to enhance your professional skills.

• Impact: A role where your contributions make a tangible difference in the organization and member experience.

• Collaboration: Work within a dynamic, collaborative team where your ideas and efforts are valued.

• Recognition: Your hard work and dedication will be acknowledged and appreciated.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree, or equivalent work or educational experience required.

• Two years of experience within BECU, another financial institution, or comparable work or educational experience required.

• Ability to plan, organize, and implement projects in a timely manner.

• Full-time hours required, with additional hours as necessary.

Desired Qualifications:

• Knowledge of forecasting programs (Workforce Management System) preferred.

• Scheduling and forecasting experience in a Contact Center or retail environment preferred.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.