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SS&C Technologies Senior Implementations Consultant – Eclipse Client Service in Remote, Washington

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

  • Flexible working environment - Remote/Hybrid/In Office - Fully remote OK

    SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

    About the Team:

The Eclipse Client Service team is a rapidly growing team and needs your help! As a member of the team, you will interact directly with clients via phone, email, and the SS&C Eze Portal for new implementations and client projects.

Overview:

We expect the Eclipse Service Consultant to be an integral part of the Eclipse platform, working both with our clients and internally with our R&D teams by participating in Agile ceremonies and providing product feedback as a key stakeholder and voice of the client, and to promote supportability and quality within the platform.

Day to Day:

  • Implement institutional investment manager clients and their users and enable the use of all front-to-back capabilities of the system, including Trading, Order Management, Compliance, Accounting, and Reporting.

  • Point person for onboarding clients to the Eze Eclipse platform. This includes running client meetings as well as coordinating with external 3rd party groups.

  • You will become a key stakeholder to Development and Product Management by participating in Agile ceremonies and providing product feedback as the voice of the client. You will be responsible for the delivery of client service requests and change requests as clients expand their business and usage of the platform, working alongside Development and Product Management.

  • Advocate for enhancement requests to meet client needs as Eclipse functionality grows and seeking supportability improvements to aid platform setup and support activities.

  • You will closely interact with client stakeholders, internal Development and Product Management teams, and other Eze Client Service and IT functions.

    Minimum Qualifications:

  • Minimum of 2+ years of recent and relevant experience with similar functionality

  • Experience in a Financial Services or Investment Technology setting, specific to Trading, Operations, and Accounting, in a client facing role.

  • Experience with accounting and trading system implementations and configuration.

  • Proven track record of managing client expectations, requests and timelines.

  • Strong communication skills, and ability to explain technical issues to non-technical users.

  • Collaboration with Product Management and Software Development to facilitate product improvements and client requests.

  • Experience working on cross-functional teams to deliver on client needs.

  • Good understanding of project management and Agile methodologies and best-practices.

  • Ability to adapt to new processes/procedures.

  • Familiarity with Account/Relationship management best-practices.

    #LI-Eze

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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