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Snap! Raise Customer Success Onboarding Manager in Remote, Washington

About Snap! Mobile, Inc.:

Snap! Mobile, Inc. is the leading online fundraising and e-commerce platform servicing schools, teams, clubs, and booster clubs to help them get the resources they need to build the next generation of leaders. There are a hundred ways you can join us in creating a better tomorrow. Donate to a program. Buy a T-shirt. Become part of our team. Whatever it is, it will be the most important, meaningful thing you can do, because you’ll be making a difference in the life of a kid. And every kid needs a champion.

About the role:

Snap! Mobile is looking for a Customer Success Onboarding Manager to join our remote Revenue Operations team. This is a critical role at Snap! as it embodies the level of success our customers have when using our SaaS platform. This person provides onboarding through live and recorded webinars to our Enterprise customers to ensure quality and efficiency when signing up and implementing our platform. They will then ensure success using Snap! OS, forming relationships with administrators and brainstorming ways to improve adoption. This position will own the Snap! Spend customer onboarding process, assist the Sales Operations Program Manager and Sr. Manager, Customer Experience with customer ticket or call outreach, drive engagement and usage, and collaborate on additional projects as needed to ensure a seamless onboarding experience.

A successful candidate is self-motivated, dependable, well-organized, and adaptable, with strong written and verbal communication skills and the ability to balance multiple projects. The candidate fosters a “can-do” attitude and thrives in a fast-paced, energetic work environment. The Customer Success Onboarding Manager presents themselves in a professional yet welcoming and informal manner. The ability to partner and build strong internal relationships is crucial for success in this role. We will provide ongoing training to ensure this candidate has the tools needed to succeed.

This is a salaried, remote position. We’re open to location as the candidate is within the continental United States and is willing to work in the prime CST time-zone hours. There are growth opportunities within our company, and this role will significantly impact our organization!

Responsibilities:

  • Deliver a seamless experience throughout the customers’ onboarding journey through live trainings, phone, and email to ensure customer success

  • Be able to handle first-level questions with top-notch customer service and identify when to escalate issues as needed to management for resolution

  • Build strong relationships with club, school, and district administrators

  • Collaborate with administrators on best practices and ways to increase adoption and usage

  • Create content to share with all Snap! Spend users

  • Act as the team’s subject matter expert on Snap! Spend, Know-Your-Customer, and HubSpot processes

  • Work directly with the Sales and Revenue Operations Program Manager to streamline workflows, improve key processes and product adoption

  • Partner with Sales Operations Program Manager on daily reporting and project needs

  • Act as liaison between customers and support team to gather feedback and surface to Sales Operations Program Manager as needed

  • Assist in customer support queues as needed

  • Responsible for upholding the Snap! Raise Core Values and be a valuable member of the Revenue Operations Team

    What we are looking for in you:

  • 3+ years of customer support experience preferred

  • Bachelor’s degree required

  • Background in banking or finance highly preferred

  • Proficient in Microsoft Office and Zoom

  • Experience in a live webinar environment

  • CRM experience is preferred, specifically in HubSpot

  • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment

  • Exhibits a team-player mentality displaying a friendly and helpful manner when working with others

  • Ability to make decisions and work independently

  • Active and engaged listener with the ability to communicate with various audiences clearly and concisely

    Snap! Mobile, Inc. is proud to offer the following benefits:

  • Medical, Dental, Vision

  • 401K with a 4% match from the company

  • Unlimited PTO

  • Professional development opportunities

  • Monthly Wellness Classes (virtually!)

    PM20

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