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We are looking for a collaborative User Researcher 2 to join the Power Platform studio. The rapid growth of the Microsoft Power Platform is fueled by organizations across the globe investing in the low-code/no-code development model to accelerate their AI and digital transformation, and to create next generation of tools through radically simplified experiences and without requiring extensive and costly training. Our success depends on teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspective. We are a diverse team of researchers that come from various research backgrounds that include both academia and industry.

One way that our team supports the democratization of technology is in the creation and support of a larger ecosystem around our products. The Success at Scale team is involved in creating experiences that help individuals and companies learn about our products, learn how to use them, and collaborate with others across the world to grow their skills and practices. This can range from training materials to conferences to support tools, and a number of points beyond. As researchers, we are customer obsessed and advocate for our customers in the design and development process for these tools and offerings.

Our studio brings together talented individuals to co-create experiences that matter for everyone. We are big advocates of systems thinking and human centered design. We partner with world class Product Managers, Data Scientists, Developers, Designers, and Researchers who strategize together on ambiguous and ambitious challenges to bridge the tech skills gap facing the world today through product releases, technological challenges, and ongoing customer feedback. Researchers are pivotal to guiding the creation of solutions that are relentlessly simple, intuitive, and humanistic. You can learn more about our digital transformation efforts and various initiatives to democratize tech for everyone here: https://www.microsoft.com/en-us/industry/digital-transformation.

We are looking for a storyteller who inspires change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon. Your primary job as an advocate for our users is to help the product team understand what would make a user’s experiences useful, valuable, and delightful, and to help them create those experiences.

You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. You will improve products by uncovering actionable insights for the existing offering, as well as gaps, needs, and opportunities to guide future investments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Conduct mixed methods research to inform product design, including but not limited to: usability studies, heuristic evaluations, interviews, contextual inquiry, focus groups, surveys, user journey maps, UX health studies, and personas.

• Identify, evangelize, and pursue research opportunities that help your product team stay ahead of industry trends and customer needs.

• Communicate your findings in a clear, concise, and visual (when appropriate) manner to our key stakeholders on the product and design teams, and drive meaningful action based on those findings.

• Create durable research insights that align with user-centered design principles and positively impact the Power Platform studio.

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) .

Qualifications

Required Qualifications:

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) of design work or research experience

• OR equivalent experience

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications :

• 5+ years of experience conducting product design research or the equivalent with knowledge of both qualitative and quantitative methodologies.

• Demonstrated experience with a wide variety of design research methodologies including but not limited to: usability studies, prototype testing, concept value testing, field/remote studies, in-depth interviews, heuristic evaluations, user journey mapping, personas, competitive reviews, and surveys.

• Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction.

• Ability to work independently in a fast-paced environment.

• Effective communication and collaboration skills across disciplines - PM, Data Science, Engineering, and Product Design.

• Leadership skills to deliver projects and customer insights within and across product teams that resulted in product impact.

• Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities.

UX Research IC2 - The typical base pay range for this role across the U.S. is USD $76,400 - $151,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,300 - $165,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .