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This UX Research position will partner with other researchers in the organization to help the team build customer empathy, and a user-centered approaches for this organization. Your work will accelerate this research team's reputation as world-class, by delivering creative, agile, and strategic research outcomes which directly impact. Job Responsibilities: * Design and conduct primary research to understand customer needs, pain points, and unmet needs, and evaluate user experience concepts, prototypes, and experiences to influence your program area. * Bring insights to life to inspire our Design and Engineering organizations to focus on the right problems to solve * Employ appropriate research methodologies and be able to make smart choices on best research technique to use based on business goals and timelines * Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied * Own the customer findings in your areas of coverage and evangelize the customer to design and engineering teams * Develop research plans for your assigned areas, and build consensus with team members Qualifications: * Min of 3-4 years working in a UX research role * Forming a broad set of expertise across a range of methods - usability studies, baseline studies/benchmark, surveys, customer interviews, and heuristic analysis * Experience summarizing data, performing statistical analysis on structured data sets, and analyzing/looking for patterns in unstructured data. Ability to rapidly compile statistics, and look for patterns in data * Deep analytical and synthesis skills (both qualitative and quantitative) with a proven ability to turn research results into product insights * Experience with modern research tools such as dscout, Qualtrics, UT.com{target="_blank" rel="nofollow noopener"} and/or UserZoom is a bonus * Excellent communication skills (written and oral) and strong attention to visual details Top 3 Hard Skills Required + Years of Experience 1.) Minimum 5-8 years experience with usability research method / usability testing. 2.) Minimum 5-8 years experience with moderating/ interviewing skills. 3.) Minimum 5-8 years experience with stakeholder management and strong presentations skills Candidate Requirements * Years of Experience Required: 5-8 overall years of experience in the field. Manager is willing to be flexible with the amount of years for very strong candidates. * Degrees or certifications required: No degree is required to be eligible for this role. However, a degree in Human computer interaction or user research methods is preferred. * Disqualifiers: Candidates with Market researchers are not a good match for this position and will not be eligible for the role. The team is in need of someone who has conducted usability studies and helped create clarity in topic area related to Digital products. * Best vs. Average: The ideal resume would contain experience working in tech companies doing similar types of research for a variety of teams. * Performance Indicators: Performance will be assessed based on quality of work and ability to meet deadlines Interested candidates please send resume in Word format Please reference job code 220370 when responding to this ad. Get job alerts by email.Sign up now!Join Our Talent Network!