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Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Shift : Monday - Thursday, 5:30am - 4:00pm

Who we want-

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Dedicated achievers. Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do-

Test, diagnose, calibrate, repair, rework or perform routine troubleshooting on a variety of electronic components, subassemblies and assemblies, on one or more product lines. This position involves routine and repetitive work and tends to closely follow established procedures and processes.

• Test, troubleshoot and diagnose, electronic components, sub-assemblies and instruments in accordance with approved practices and procedures

• Follow process documents, test procedures, and other established criteria

• Ensure adherence to drawing specifications, workmanship standards, and test procedures, and consistently inspect and identify areas for quality improvements

• Troubleshoot a wide variety of assemblies to the sub-assemblies, and interface with engineering in resolving the root cause for technical problems and defect analysis. Repair may be extend to component level

• Inspect and identify areas for quality improvements

• Assure all test equipment is up-to-date on calibration cycle through Calibration Lab and meets calibration requirements

• Maintain and verify equipment to ensure proper calibration and operation. Complete maintenance logs and reports on time and accurately

• Additional responsibilities include but are not limited to : May provide technical assistance to production line, both assembly and technical when required for line balancing or delays, may work with engineering to diagnose and troubleshoot technical issues, provide training or assistance to assemblers, document repairs and failures in database, actively participate in achieving key performance indicators (KPIs), and perform other related duties as assigned

What you need-

• Associate's degree or equivalent experience in electronics

• 2+ years of electronic technician experience

• Knowledge of related practices, processes and procedures to operate a variety of electronic test equipment

• Solid troubleshooting and repair fundamentals

• Experience in understanding business process and computer systems

• Ability to read and understand schematics, blueprints, and technical drawings

• Experience with business and computer systems (experience using Microsoft applications)

• Work in a team environment by collaborating and working independently to produce required results.

$24.41 - $32.75 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.