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Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure. CO+I designs, builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Within CO+I, the Product and Services Optimization Team is responsible for supporting optimization initiatives across a portfolio of tools and processes around datacenter critical environments. As a Technical Program Manager 2, Release Manager; you will play a critical role in ensuring optimization initiatives are successfully deployed into our datacenter operations teams. Your deep project and change management pay knowledge will be instrumental in assisting the organization achieve it’s goals.

A successful candidate will: have communication skills, will de detailed oriented, have cross group organizational skills, demonstrate empathy, have well developed analytical and problem-solving capabilities, experience enabling action from data, have a passion to automate processes and thrive on operational support, remain resilient and constructive when faced with changes, and quickly adapt to changes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.

Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.

This role is eligible for hybrid or remote work, up to 100%.

Responsibilities

We are looking for someone with great project and change management skills who is passionate about process improvement, will drive actionable insights across complex business, and will identify and resolve critical problems for our stakeholders.

• Manages initiative release readiness and deployment activities as well as risks and challenges that impact release scope, quality, and schedules.

• Works with cross-functional (e.g., Operations, Product Teams, Engineering, Finance) stakeholders to test and deploy complex programs with minimal coaching.

• Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

• Communicates clearly on the benefits of the program, the release plan and communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

• Trusted Advisor - Provide direction and guidance to internal stakeholders answering related questions or issues, while demonstrating a positive attitude.

• Utilizes direction and strategy from leadership regarding business area of expertise to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly.

• Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization

• Ensures buy in and adoption of the new program or change by others in the organization.

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 1+ year(s) experience managing cross-functional and/or cross-team projects.

• 2+ years of project management experience.

• 2+ years of defining and implementing process improvement initiatives using data and metrics experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Sound business acumen and the ability to effectively manage competing priorities

• Advanced knowledge of Excel (Pivot Tables, VLookUps)

• Ability to communicate clearly and effectively within multiple levels of an organization

• Be comfortable working with ambiguity and adept at using data to influence decision making

• Knowledge of engineering agile methodologies

• Demonstrated influencing skills, with proven ability to handle multiple stakeholders and work streams across various levels of the organization, and prioritize as needed, including pushing back

• PROSCI certified or related change management certification.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 24, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .