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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are the Azure CXP team, and we are looking for a Technical Program Manager (TPM) to join our team to help expand the footprint of our customer care, trust, reliability, engagement, and observability experiences across all Azure clouds.

We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and delight in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Collaborate closely with Software and Hardware Engineering teams to design and implement technical solutions across multiple feature areas, identifying risks and proposing data-driven mitigations.

• Lead cross-functional initiatives across Azure and CXP, engaging with diverse stakeholders and partner teams to ensure alignment and drive program success.

• Define success criteria and manage complex projects, delivering on roadmaps for multiple feature groups while tracking project schedules, developing implementation plans, and overseeing governance programs.

• Provide hands-on program management throughout the project lifecycle, contributing day-to-day as part of agile practices to ensure timely delivery and iterative development of new tools and Azure features.

• Listen to customer needs and challenges (internal and external) to inform feature design and roadmap priorities, ensuring solutions align with customer expectations.

• Drive continuous improvement efforts, leading teams to write test cases, validate use cases, and partner with other departments to collect performance metrics and support customer engagements.

• Maintain high visibility with Azure leadership, sharing successes, iterating on product design, and receiving ongoing support and guidance to deliver impactful solutions.

• Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

• o OR equivalent experience.

• 6+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• 5+ years of program or product management experience, with a focus on designing software features and collaborating closely with engineering teams.

• Proven ability to translate customer requirements into detailed software specifications, including user experiences and technical designs.

• Proven experience in data-driven decision-making to prioritize features and measure project progress effectively.

• Experience managing multiple concurrent projects in a fast-paced environment, ensuring timely delivery and alignment across teams.

• Experience building services on Azure or other cloud platforms, with a technical background in data analytics, Kusto, SQL, ETL, machine learning (ML), and PowerBI.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 16, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .