Job Information
Nvidia Technical Account Manager in Redmond, Washington
We are looking for an experienced Technical Account Manager or software engineer with soft skills. An amazing candidate is highly technical and comfortable dealing with enterprise customers. You will join a team of Technical Account Managers focused on the NVIDIA networking and compute technologies, container orchestrators, deep learning containers, and other enterprise system software in CSP environments. We are also looking for someone who has superb interpersonal and communication skills, able to work closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software.
This person will focus on providing an engineering-level Ethernet product and technology customer experience based on support, maintenance, and operations. You will be fully focused on the needs of one of our biggest customers, growing their footprint in this technology and the SDN landscape.
What you'll be doing:
Resolving sophisticated technical issues for customers installing our products and supporting systems with the focus on NVIDIA Networking (Ethernet / SDN) and GPU Technology and our End-to-End Solutions.
Work to improve the availability, reliability, and overall experience of working with NVIDIA Networking and AI Enterprise products.
Respond to customer product support inquiries via telephone, email, conference calls, and other communication media.
Triage and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements
Site visits and conference calls with customers
What we need to see:
BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)
6+ years system software development and triage experience
Superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented
Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, IOS, JunOS, EOS).
Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, XLAN, EVPN) and a proven track record to deeply analyze IP layer 2 switching / layer 3 routing networking protocols (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF).
Knowledge of Hyper-V and Linux OS, especially debugging and functionality.
Strong computer science concepts and excellent knowledge of Python and scripting methodologies
A confirmed grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking products.
Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow-up.
Ways to stand out from the crowd:
Experience as a developer and/or customer success team member for large enterprise/service provider customers at a company that produces AI and data analytics software
Understanding of Software Defined Networking, in particular SONiC software and OS
Proficient in developing with C, and contributions to networking related Open Source projects such as Free Range Routing (FRR).
Knowledge of developing or debugging AI and data analytics software.
Background in Perl, Python, Scripting for creating network automation is highly desired.
We have some of the most brilliant and talented people in the world working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technolo gy, we want to hear from you.
The base salary range is 156,000 USD - 299,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and benefits (https://www.nvidia.com/en-us/benefits/) . NVIDIA accepts applications on an ongoing basis.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.