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General Dynamics Information Technology System Administrator in Redmond, Washington

Req ID: RQ178285

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Job Family: Systems Administration

Skills:

Communication,Documentations,Operations Processes,Standard Operating Procedure (SOP),Workflow Management

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

  • We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).At GDIT, we foster a people-centric environment. As a Systems Administrator, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.In this role, a typical day may require the following skills:

  • Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.

  • Identify and drive fixes with feature teams for volume drivers.

  • Run documented deployment scripts and procedures.

  • Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.

  • Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.

  • Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.

  • Identify and drive recovery levers with feature teams

  • Assist in Hardware deployments, including peripherals (desktop and server provisioning)

  • Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.

  • Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).

  • Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).

  • Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages

  • Secure Work Area operations

  • Update standard operation procedures and technical training guides documentation as neededRequirements:

  • Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience

  • 2+ years of experience diagnosing/debugging faults in complex online services

  • Demonstrated ability to identify and script automatable problems

  • Must hold active TS/SCI with Poly

  • Must be open to shift work as 24/7 support is neededWHAT GDIT CAN OFFER YOU:

  • 401K with company match

  • Diverse, highly collaborative teams

  • Challenging work that makes a real impact on the world around you

  • Internal mobility team dedicated to helping you own your careerGDIT CAREERSOpportunity OwnedNot sure this job’s the one for you? Check out our other openings at gdit.com/careers.#GDITAlumniCampaign

The likely salary range for this position is $70,550 - $95,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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