Job Information
Beyondsoft Consulting Support Specialist in Redmond, Washington
Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.
Answering support tickets
Assisting players in troubleshooting issues
Collecting diagnostic information on issues
Following up on actively tracked issues
Reproducing issues reported by players
Collecting crash reports and opening bugs
Maintaining a registry of community reported issues
A passion for games and gaming communities
Must have gamer background
Familiarity with PCs and different gaming platforms to troubleshoot tickets
Community orientation and ability to adapt/respond to different types of characters
Excellent writing and communication skills
Ability to multi-task, prioritize and manage time effectively
Previous customer service or community support experience is a bonus
Microsoft Office using and creating reports with Excel
Familiarity with ZenDesk is a plus
Bonus:
Previous experience working within a AAA game studio or 1st party Xbox title
Customer Support experience
Knowledge of Zendesk
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
ID: 2021-7507
External Company URL: http://beyondsoft.com/