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Beyondsoft Consulting Support Specialist in Redmond, Washington

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

  • Answering support tickets

  • Assisting players in troubleshooting issues

  • Collecting diagnostic information on issues

  • Following up on actively tracked issues

  • Reproducing issues reported by players

  • Collecting crash reports and opening bugs

  • Maintaining a registry of community reported issues

  • A passion for games and gaming communities

  • Must have gamer background

  • Familiarity with PCs and different gaming platforms to troubleshoot tickets

  • Community orientation and ability to adapt/respond to different types of characters

  • Excellent writing and communication skills

  • Ability to multi-task, prioritize and manage time effectively

  • Previous customer service or community support experience is a bonus

  • Microsoft Office using and creating reports with Excel

  • Familiarity with ZenDesk is a plus

Bonus:

  • Previous experience working within a AAA game studio or 1st party Xbox title

  • Customer Support experience

  • Knowledge of Zendesk

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

ID: 2021-7507

External Company URL: http://beyondsoft.com/

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