Microsoft Corporation Support Engineer - Data Warehousing in Redmond, Washington
Microsoft’s mission is to empower every person and every organization to achieve more. Microsoft’s Digital, Services, and Success organization is the gateway to unlocking the capabilities by creating digital customer outcomes and enabling every customer to be a digital business. We work to ensure customers are successful every day and get the most out of their technology investments.
Every employee at Microsoft is encouraged to be active participants in their chosen career path. We encourage a growth mindset and innovative ideas. We will work together to develop desired skillsets and keep you moving forward in your career.
Microsoft offers Data Warehousing solutions both in the cloud and on premise capable of executing the most demanding, mission critical workloads for our customers. These solutions are commonly at the core of executive reporting and help our customers make impactful decisions about their business. These customers depend on our support engineering teams to provide effective and timely resolutions to any unexpected behavior they may encounter along the way.
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer focus skills.
Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
Engage & coordinate resources from other product support teams as needed to resolve complex, multi-product customer issues.
Represent Microsoft professionally during customer engagements.
Maintain strong working knowledge of products and report software bugs and customer product enhancements to the Product Group.
Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability.
May act as technical focal point in cooperative relationships with other companies.
As a Support Engineer you will have the following impact:
70% Deliver solutions for customer reported incidents for cloud and on-premise data warehouse technologies.
10% Generate feedback to be used in enhancing product and service capability & reliability.
20% Improve the support experience by contributing to enhancements to tooling and troubleshooting process.
3 years’ experience designing, supporting or maintaining complex mission critical database solutions
Experience supporting Azure or other cloud-based solutions
Competency with RDMS technologies and SQL language
Strong troubleshooting skills of complex technical issues involving multiple technologies
Competency with Windows, networking, Active Directory, Clustering or virtualization
Experience managing applications and services through PowerShell
Effective communicator of complex technical issues
Collaborative and inclusive mindset
Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
4-year degree in STEM field OR equivalent work experience
Experience with C#, Python, and bash scripting
Knowledge of BI integration tools such as Informatica, Power BI, Tableau
Knowledge of orchestration applications such as SSIS, Azure Data Factory
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting distributed solutions
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to a Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .