Work in Washington Veterans Jobs

Job Title: Support Engineer 5

Location: Remote (US)

Pay Range: 35-45/hr Depending on years of experience

40.00 hrs/week; M-F shift will be 8-5 or 9-6 PST or EST depending on the need. Candidates must be flexible to support both

Top 3 Hard Skills Required + Years of Experience

1. Enterprise Customer Service / Technical Support | 1 years of experience

2. Spark | 3 years of experience (MUST HAVE)

3. Python | 3 years of experience

Responsibilities:

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching, and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Skills:

• Years of Experience Required: 4+ overall years of experience in the field.

• Degrees or certifications required: 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience degree is required to be eligible for this role.

• Disqualifiers: Candidates with no spark or python experience will not be eligible for the role.

• Experience with any Azure Big Data Technologies

• Microsoft Technology Certifications - Azure data engineering, azure networking certification

• (Nice to have) Azure Networking Skills |1+ years of experience

What’s in it for me?

• Weekly Pay

• Paid Time Off

• Health, Vision, Dental

• 401k + Match

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.