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Kforce Support Engineer 2 in Redmond, Washington

Kforce has a client that is seeking a Support Engineer 2 in Redmond, WA.Our client is a cutting-edge provider of world class software, solutions, and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best-in-class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.Duties Include: * Support Engineer 2 will be available to take ownership of new cases and escalations via telephone and Web and provide support to enterprise customers and partners * Scope a customer's issue by collecting the relevant facts; Investigate the problem by doing your own research and by involving other teams as needed * Consult and collaborate with your immediate peers or colleagues around the world; Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed; Collaborate with management and engineering to resolve service issues * As a Support Engineer 2, you will ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments * Document your technical work and research in detailed and comprehensive manner * Prioritize your work to accomplish the most important and urgent requests first * Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems * Bachelor's degree; Computer Science or Engineering preferred * 3 years of experience * Best candidate will have Cloud/Azure networking experience and customer service experience Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:40.00Maximum Compensation:50.00

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