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Randstad Support Analyst in Redmond, Washington

Support Analyst

job details:

  • location:Redmond, WA

  • salary:$20 - $27 per hour

  • date posted:Tuesday, June 30, 2020

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:787971

job description

Support Analyst

job summary:

Support Analyst needed for a contract opportunity with Randstad Technologies client in Redmond, WA.

Summary:

  • We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Infrastructure team working on the franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

? Responsibilities

  • Assist with initial triage, support, and resolution for user issues

  • ?Phone, screen sharing, email support

  • End-user support for proprietary tools

  • Create documentation and support guides

  • Drive improvements, documentation and alerting of common user issues.

  • Be escalation and Subject Matter Expert for Helpdesk

  • Lead the helpdesk in day to day operations ?

Minimum Qualifications and Skills

  • Requires at least 3+ years of experience of helpdesk experience

  • Experience with OS performance tuning, troubleshooting, and analyzing log files within a windows based environment.

  • Experience using scripting languages ideally PowerShell

  • Excellent problem resolution and analytical skills

  • Ability to learn quickly in fast-paced environment

Pluses

  • Experienc with PowerShell

  • Experience with Azure?

location: REDMOND, Washington

job type: Contract

salary: $20 - 27 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Assist with initial triage, support, and resolution for user issues

  • ?Phone, screen sharing, email support

  • End-user support for proprietary tools

  • Create documentation and support guides

  • Drive improvements, documentation and alerting of common user issues.

  • Be escalation and Subject Matter Expert for Helpdesk

  • Lead the helpdesk in day to day operations ?

qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: Bachelors

skills:

  • support analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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