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Randstad Support Analyst in Redmond, Washington

Support Analyst

job details:

  • location:Redmond, WA

  • salary:$15 - $18 per hour

  • date posted:Tuesday, June 30, 2020

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:787978

job description

Support Analyst

job summary:

Support Analyst needed for a contract opportunity with Randstad Technologies client in Redmond, WA.

We are looking for an experienced Help Desk Support Analyst to join our team. An ideal candidate will have a wide range of Help Desk, IT knowledge and experience. In this role, you will support a game studio as part of the Infrastructure team working on the franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

? Responsibilities

  • Assist with initial triage, support, and resolution for user issues

  • ?Phone, screen sharing, email support

  • End-user support for proprietary tools

  • Participate in document and support guide refinement.

  • Route and escalate issues to appropriate teams

  • Catalog user issues accurately and assist Lead with support trend analysis. ?

Minimum Qualifications and Skills

  • 1-2 years of work-related experience

  • understanding of client products

  • Outstanding communication and customer service skills

  • Excellent problem resolution and analytical skills

  • Self-starter with a ability to work autonomously in a fast-paced environment

  • understanding of OS, Network and Application troubleshooting ?

Pluses

  • Experience with core IT infrastructure

  • Experience with coding / scripting

  • Experience with Technical Writing ?

location: REDMOND, Washington

job type: Contract

salary: $15 - 18 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Assist with initial triage, support, and resolution for user issues

  • ?Phone, screen sharing, email support

  • End-user support for proprietary tools

  • Participate in document and support guide refinement.

  • Route and escalate issues to appropriate teams

  • Catalog user issues accurately and assist Lead with support trend analysis. ?

qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: Bachelors

skills:

  • Support Analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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