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We are the Azure Customer Experience (CXP) team, and we are looking for a senior technical program manager (TPM) to join our team to help expand the footprint of our customer care, trust, reliability, engagement, and observability experiences across all Azure clouds.

We are part of the Azure engineering organization and consider customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and customer experiences across Azure services.

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers’ needs.  We use data and KPIs (key performance indicators) to guide, improve and grow the success of our programs. 

Responsibilities

As a Senior Technical Program Manager TPM on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and data science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to define our sovereign cloud support strategy and manage our customer care products in all new clouds.

Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

• Driving broad initiatives across Azure and CXP

• Distilling customer (internal and external) scenarios and challenges into clear, concise requirements for engineering

• Creating product/feature specifications with visual and written designs

• Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies

• Maintaining stakeholder engagement and communication channels

• Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices. 

Qualifications

Minimum qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years experience managing cross-functional and/or cross-team projects

• Experience using data to drive prioritization and measure progress

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred qualifications: 

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

• o OR equivalent experience

• 6+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Experience with building services on Azure or other cloud services 

• Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.

• Ability to lead through ambiguity while partnering across organizations.

• Demonstrated ability to come up-to-speed quickly on a new technical domain.

• Exceptional collaboration and communication skills (verbal and written).

• Experience managing multiple concurrent projects in a fast-paced environment

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .