Microsoft Corporation Senior Product Manager in Redmond, Washington
Microsofts Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the worlds computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.
The CSCP Strategy and Transformation team is responsible for designing, building, and managing the reference data services and the automation that enable supply chain processes. We are looking for a passionate Senior Product Manager to own and drive building next generation reference data services and automations, from ideation and strategy formulation through requirements and execution.
Analysis of Customer and Market Signals
Independently contributes to identifying customers unmet or unknown needs and market opportunities for enhancements or development of multiple feature areas (e.g., product, service) via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups and engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsofts products and services using industry-accepted methods (e.g., Moneyball). Performs market or user research in collaboration with the User Research team, conducts competitive analyses, and examines market and industry trends, as well as industry-specific requirements or regulations. Shares insights with internal team and ensures cross-team alignment.
Understands and starts to build experiences across multiple feature areas (e.g., product, service). Starts to coach internal team to develops problem statements and forms hypotheses of new feature areas (e.g., product, service) to address complex customer needs and/or market opportunities; identifies dependencies of other feature areas. Performs experiments to test hypotheses and inform decisions on what new feature areas (e.g., product, service) to introduce. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers, determines the customers/sectors impacted, foresees future opportunities, and provides research evidence to determine priorities. Ensures alignment between the customer, the market, internal stakeholders, and the goals and strategy of Microsoft. Collaborates with others (e.g., Software Engineering [SWE], Hardware Engineering [HWE], Product Marketing, Design) to ensure that they can satisfy customer requirements. Validates the market size and opportunity to determine products or features of greatest value. Defines solution options across multiple feature areas (e.g., product, service). Partners with SWE, HWE, and senior colleagues on other teams in refinement sessions to synthesize hypothesis results into solutions tied with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) progress.
Works across multiple feature areas (e.g., product, service) as directed. Helps define and influence the long-term vision and strategy for the feature areas based on a deep understanding of customer needs, market and user research, the competitive landscape, and Microsofts business goals and strategy. Helps write the product framing/vision memo. Helps distill the vision and strategy into a product roadmap. Creates user stories and assists in building epics to convey the big picture. Leverages a deep understanding of the product architecture to design integrated scenarios. Collaborates with others (e.g., Business Planning, Finance, Support, Customers, Product Marketing) to identify the potential customer base. Communicates product strategy to internal and external customers and builds consensus through multiple methods (e.g., conference presentations, collaboration with partner organizations).
Owns or partners with others in driving business impact across the organization and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as engagement, usage, acquisition, revenue, profitability, and in-project features) and provides clarity on fundamentals (e.g., quality, privacy, security, compliance, accessibility, cost of goods sold [COGS]) of multiple features or feature areas. Works with Software Engineering (SWE) and Hardware Engineering (HWE) to identify needed data and ensure needed telemetry is developed and obtains it responsibly and compliantly; reports and explicates reasons for outcomes. Deeply understands the COGS of multiple feature areas (e.g., product, service) and the KPIs that will help improve profitability. Identifies OKRs for multiple feature areas (e.g., product, service) and ensures alignment of the features with product-level OKRs. Determines the value of the product or feature to the business, aligns success criteria, and measures success.
Identifies data-informed, short-term, and long-term investment opportunities, evaluates tradeoffs, and prioritizes investments in consultation with cross-functional partners for multiple feature areas (e.g., product, service). Determines the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).
Influences and engages with cross-functional internal partners, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas. Starts to provide thought leadership for questions and challenges from group managers and other leaders. Anticipates push back and addresses it appropriately using product expertise and data while handling challenging feedback. Collaborates to gain buy in and alignment. Solicits input from others regarding priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service).
Helps to define the feature set and partners with Design teams to connect multiple design factors (e.g., visual design, user experience [UX], application programming interfaces [APIs], hardware design) to desired functionality and product vision. Iterates multiple designs with Design, Software Engineering (SWE), and Hardware Engineering (HWE). Leverages preexisting design patterns to inform current design iterations and establish a cohesive design approach. Anticipates interoperability challenges between different components or layers in the stack (e.g., UX and API layer differences). Facilitates mid-level reviews (e.g., UX, system designs, data designs) with customers (e.g., regulators, engineers, policy makers, business-decision makers) to determine usability and ensure accessibility criteria and updated designs meet customer goals.
Owns the roadmap for the multiple feature areas (e.g., product, service) they own. Prioritizes the backlog, works with Software Engineering (SWE) and Hardware Engineering (HWE) to align on tradeoffs for the multiple feature areas (e.g., product service) they own, and partners with Product Marketing on the disclosure of the roadmap. Takes in new inputs and adapts as necessary. Starts to build systems and frameworks to enable the team to scale for a product area. Ensures line between customer needs and what is developed on the roadmap so that a series of problems can be addressed over time. Ensures alignment between the roadmap for the multiple feature areas (e.g., product, service) and Objective and Key Results (OKRs) and Key Performance Indicators (KPIs).
Collaborates with partner team to build golden configurations and drives scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for multiple feature areas (e.g., product, service). Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research). Collaborates with Software Engineering (SWE), Hardware Engineering (HWE), and Scientists to synthesize, prioritize, and address feedback for improvement.
Go To Market
Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria customer acquisition, usage, retention, and monetization strategies. May help scale Product Marketing teams by helping build marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) from private preview to public preview and then to general availability. Contributes to creating customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans.
Evangelizes the feature areas they work on with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and large industry/company events. Acts as a primary interface with Product Marketing to educate on the product and develop content.
Partners with others (e.g., Data Science, Software Engineering [SWE], Hardware Engineering [HWE], User Research) to define and collect performance metrics (e.g., key performance indicators [KPIs] such as engagement, usage, acquisition, revenue, and in-project features), monitor and report on progress (e.g., business reviews), and derive deep insights and drives productive courses of action to improve product/feature development, iteration, and implementation. Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product performance and customer needs. Shares insights with SWE, HWE, and other partners. Forms hypotheses to complex technical needs, performs experiments, iterates, and tests to drive improvement/adoption in specific performance metrics that have broad impact in a targeted area.
Identifies features to deprecate. Develops, articulates, and presents reasoning and tradeoffs involved in deprecations. Works with Public Relations/Product Marketing on messaging to customers. Communicates change accurately. Identifies optimal next steps for customer transition.
Builds trust with a targeted selection of customers. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Manages customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.
- Embody our culture and values .
Bachelors Degree AND 5+ years experience in product/service/project/program management or software development
OR equivalent experience.
2+ years experience with data analysis skills leveraging SQL, Power BI, Kusto
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Bachelors Degree AND 7+ years experience in product/service/project/program management, software developmentOR equivalent experience
Experience with a metrics-driven mindset, and the ability to experiment, learn, and improve
Proven ability to analyze complex systems and drive solutions in collaboration with engineering teams and business stakeholders
Effective problem solving, strategic thinking and technical skills
Self-driven, ability to work with minimal direction, and thrives in a team environment
Excellent interpersonal, communication and collaboration skills
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
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