Microsoft Corporation Senior Product Manager- Optimization in Redmond, Washington

Microsoft is looking for a Sr. Product Manager on the Microsoft Digital Stores Experimentation team to lead business groups to generate customer insights and drive incremental value through online experimentation. Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft.

In this role, you will create optimization plans within Microsoft Digital Stores that improve customer experience, online investments, and conversions. You will work with engineers and data scientists to continuously innovate our experimentation technology to support our industry- optimization plans. Do you love learning and continuously transforming business process to drive greater results? Are you passionate about delivering data-driven insights through experimentation? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties.

Responsibilities

Run optimization programs that deliver customer insights and conversion optimizations (estimated 50% role):

  • Partner with data scientists to define models that determine high opportunity areas for experimentation and optimization.

  • Leverage data and insights to develop experiment concepts that address customer challenges and opportunities.

  • Develop experimentation plans across cross-functional teams. Range of experiments include:

  • User experience (features), customer journey, content messaging, and offers.

  • Validation and refinement of propensity models, customer segmentation, and targeting models.

  • Demand Gen landing pages.

  • Omni-channel experiences.

  • Define user study requirements to understand customer behavior and patterns across Microsoft Stores to drive experimentation ideation.

  • Analyze and present experiment results to business groups and senior leadership.

  • Coach and develop expertise across business partners to continuously increase experimentation capabilities across the organization.

Enhance optimization programs through tooling and process improvements (estimated 50% role):

  • Define and run reporting to identify areas of optimization within program. Past initiatives identified through program optimization have included: reduction of inconclusive tests rates and evolving the self-serve experimentation model to equip more teams to conduct tests.

  • Deliver requirements and feature prioritization to engineering teams to enhance experimentation and personalization tooling. Work cross team to drive alignment on feature prioritization.

  • Drive strategy to measure long-term incrementality of experimentation across Microsoft Stores.

  • Deliver enhanced models to run experiments cross channel.

Qualifications

  • 6+ years working in an eCommerce environment leading experimentation programs for central and decentralized models. Experience running experiments including: landing page, offer messaging, creative, site features, and omni-channel.

  • Expert technologist, experience developing business requirements to enhance experimentation and personalization technologies to advance capabilities and scale.

  • Ability to simplify complex concepts into digestible communications to be consumed across technical and non-technical roles.

  • Proficient using experimentation and analytics tools, including Optimizely, Adobe Target, and Adobe Analytics.

  • Deep understanding of marketing analytics and experience developing measurement strategies to evaluate outcomes of online experiments.

  • Proven track-record designing online experiments that deliver customer insights and actionable results. Ability to recommend experiment set up, including A/B/n vs MVT.

  • Highly collaborative, with experience working across cross-functional teams to drive alignment and deliver on business priorities.

  • Excellent written and presentation communications skills. Able to build stories that compel action.

  • Proven sense of high accountability and self-drive to take on and see through big challenges. Must be self-started, organized and detail-oriented.

  • Continuous learner. Seeks out new perspectives from a variety of sources for planning and business recommendations.

Successful candidates must have e-commerce or other related online experimentation expertise, content management experience and an understanding of web infrastructure.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

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