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In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more. The Mixed Reality team at Microsoft is hiring for a Senior IT Engineer to support the mission of putting technology on a human path across all Windows devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, and Xbox.

As a Senior IT Engineer, you will work on the Integrated Visual Augmentation System (IVAS). The United States Army has contracted Microsoft to prototype hardware, software, and cloud solutions for IVAS. The program leverages technology from HoloLens to design a heads-up display that pushes the boundaries of mixed reality devices. You will be part of a team that helps to keep our technology infrastructure and engineering systems secure and running optimally.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work with customers to understand operations requirements and drive solutions to their critical work items.

• Work with Engineering and customer teams to drive operations-centric changes to the way our products are developed and operate.

• Identify and drive improvements within the existing Storage System, with a focus around greater efficiency and use of Azure-based services.

• Work closely with customers of the Engineering System and manufacturing facility to understand the work they do in order to provide a high level of support.

• Administer user and authentication components in the Azure cloud-based domain, network, and storage environment.

• Apply and manage security controls on systems per requirements and government mandated regulations.

• Identify, evangelize, and deploy new technologies or automation that improves the operations within the supported Engineering System.

• Promote the use of central core services and facilitate partner owned systems transition to the core services offerings.

• Communicate progress/status reports to senior management.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

• OR equivalent experience.

• 3+ years hands-on experience with Azure or AWS.

• 3+ years’ networking experience (VPN, WiFi, 802.1x, IPv4, IPSec, VLans).

• 2+ years’ experience working with Network Attached Storage (NAS) and related on-premises and cloud-based storage technologies.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Experience with PowerShell coding against Windows and Azure APIs.

• Problem solving, ability to leverage results of others, and drive for timely outcomes.

• Continuous improvement in process and services that will have an immediate impact on partners.

• Industry Certification (MCSE, Network+, Security+, Azure Certified).

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 4, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .