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Microsoft Corporation Senior Director of Operational Modeling in Redmond, Washington

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

As the Senior Director of Operational Modeling you will be working with cross functional teams to plan for safe and efficient end to end operation of first of kind datacenters. This will include maintenance and operation planning, emergency response, rack management, and logistics.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Empower Billions! *  *

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

People Management:

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

  • Model: Live our culture; Embody our values; Practice our leadership principles.

  • Coach: Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

  • Care: Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Data c e nter Operations:

  • Develops operational model for next generation hyperscale datacenters to maximize uptime, availability, resiliency, and maintainability.

  • Ensures that resources and team capabilities are consistent with the service-wide vision.

  • Aligns business and service requirements to emerging product or service capabilities through early adoption and manages technical dependency and gap analysis to ensure readiness for Information Technology (IT) projects.

  • Ensures priorities are assigned based on business impact; makes appropriate tradeoffs.

  • Understands and influences tooling mechanisms to manage resources.

  • Developsprojected budget of datacenters including vendor SOWs, procurement, and compliance.

  • Forecasts long-term demand costs (beyond 12 to 18 months), drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to plan resources to ensure that the long-term value of services is maintained.

  • Works with a cost model and reporting system that enables the forecasting, tracking, reporting of service costs, risks, and dependencies for a country or region.

  • Seeks input from team members or senior team leads as required.

  • Uses cross-business perspective to develop roadmaps that leverage industry-standard practices to improve year-over-year leading and trailing key performance indicators and Objectives and Key Results (KPIs and OKRs).

  • Fosters collaboration across engineering groups for improvements and innovation in datacenter operations.

  • Implements strategy in a manner that resonates at local level, ensuring alignment with local environment to maximize strategic impact.

  • Solicits input from the field to maintain course with communicated strategic plan and advocate for employees.

Service Delivery:

  • Develops resolution methodologyof escalated issues in campus to meet SLA/OLAs with minimal disruption to the client/customer and business.

  • Analyzes KPIs, OKRs, SLAs, and OLAs across the proposed datacenter, and proactively ensures that service and operations levels can be met, and capacityremains optimized against cost versus business need.

  • Understands future business demand within datacenter to ensure staffing levels are planned appropriately.

  • Drives cross-region ownership, provides resources, and serves as executive sponsor of strategic initiatives.

  • Leads team to design service and technology solutions that reduce the risk of deployment and environmental issues prior to production release.

  • Triages and prioritizes complex problems against key risks to the business as well as documenting and driving adoption of solutions that prevent recurrence of similar issues.

  • Manages multiple, complex technologies, services, and projects simultaneously.

  • Sets criteria for tool standards and identifies and drives the adoption of a standard toolset across multiple service teams.

  • Manages resources appropriately to accommodate pilot programs and task force participation.

  • Makes recommendations for additional funding. Escalates to appropriate stakeholders to remove obstacles.

  • Ensures information, awareness, and changes resulting from escalations are communicated throughout the teams as appropriate.

  • Plans engagement with clients, suppliers, and key stakeholders to ensure that all expectations are clarified, understood, documented, and met.

  • Participates in business partner review meetings and business growth opportunity areas.

  • Works with business partners to establish a collaborative process to enable understanding of business partners' areas of expertise.

Data c enter Work Environment

  • Evangelizes and teaches others to reach beyond existing solutions and technologies to incorporate new ideas; learns and applies successful strategies.

  • Implements improvements to engineering methods and quality practices across the product or portfolio; mentors and actively drives the transition of technical skills of the immediate or extended team.

  • Supports onboarding newer peers.

  • Ensures teams complete required training; monitors training status and responds accordingly.

  • Works with learning and development organization to evolve training portfolio commensurate with needs.

  • Contributes to industry standards and provides thought leadership in the field.

  • Mentors others on a variety of knowledge and skill areas to support team growth and development.

  • Empowers team to participate in training and mentoring programs.

  • Removes barriers to enable the team to shift priorities quickly without losing productivity.

  • Establishes a culture of safety, quality, and customer obsession to ensure the team’s standards are consistent with the overall service objectives.

  • Proactively monitors the internal and external environment to anticipate opportunities.

  • Seeks and seizes new opportunities and follows through to create impact; demonstrates deep curiosity and professional insight; learns continuously; establishes principles to guide the organization during times of change.

  • Ensures changes are implemented completely in accordance with documented procedures, accurately, and in a timely manner.

  • Communicates with team to enhance awareness and adoption of change; tracking adoption rates and reacting accordingly.

  • Participates in Change Advisory Board (CAB) meetings.

  • Conducts vision review meetings on all changes occurring within the campus.

  • Creates the culture and conditions for successful cross-organization collaboration that delivers results; provides focus and drive in identifying and resolving issues that span organizations and creates a shared vision for results.

  • Acts as a trusted resource and advisor to a wide network; creates influential strategies to achieve broad business goals; and anticipates issues or implications that their ideas would have on others and pursues mutually beneficial strategies.

  • Engages and maintains consistent communication with all relevant parties until issues are resolved.

  • Recognizes team successes; rewarding teamwork and contributions to team success.

  • Understands workforce capability and delegates work accordingly across the team to effectively deliver results.

  • Finds opportunities for collaboration across groups in the division, ensures that cross-team commitments are set, and achieves scale in work efforts by enabling the work of others.

  • Delegates in order to promote growth and development of future leaders.

Ownership

  • Has personal accountability for the end-to-end service quality, completeness, and resulting customer experience.

  • Identifies unaddressed issues across the service and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality.

  • Drives and owns the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.

  • Models and fosters accountability for the team.

Other

  • Embody our culture and values

Qualifications

Required/Minimum Qualifications:

  • High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).

  • 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

  • 7+ years enterprise-level experience managing large scale and complex projects/programs.

  • 7+ years experience in Critical Environment infrastructures (e.g., UPS (uninterruptable power systems), Generator, AHU (air handling units)).

  • 7+ years experience in physical IT infrastructures (e.g., Servers, SANs (storage area networks), Networking, Capacity, Datacenter Rack/Enclosures, structured cabling) AND Experience managing budget $5M+.

  • 7+ years experience leading diverse, technical workforce

  • Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field or 10+ years experience managing global and virtual teams.

  • Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Associaton), Microsoft Network Certifications, CCNA (Cisco Certified Network Associate) Certifications, ITIL (Information Technology Infrastructure Library) v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP (Project Management Professional), CDCP (Certified Datacenter Professional).

Data Center Operations Management M6 - The typical base pay range for this role across the U.S. is USD $137,800 - $267,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,800 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 1, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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