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Are you interested in leading the evolution of a new product that empowers anyone to create, manage and customize copilots? Microsoft Copilot Studio is the end-to-end conversational AI platform at the center of Microsoft’s AI revolution. This is where the latest ideas and opportunities to empower every person and every organization on the planet to achieve more – with conversational AI - becomes reality.

Our team believes that product design only becomes great when language is straightforward, clear, and designed to flow naturally from one concept to the next. That’s where you come in as a Senior Content Designer. It’s no stretch to say that your work—collaborating with Interaction Designers, User Researchers, Product Managers and Engineers, to craft simple, clear, and innovative customer experiences—will have an immediate impact on the business.

The Copilot Studio Design team is an incredibly collaborative and inclusive culture that understands and values your work and sees user experience, customer experience, and service design as key strategic priorities.

Cross-functional, full-stack product design teams

You’ll be part of a product design team, studio, and organization that believes in the power of inclusion, diversity of ideas and people, work/life balance, and the sheer joy of solving hard problems. We’re nurturing a collaborative culture where everyone can flourish, learn, and innovate—even through the most challenging times.

Our Content Designers apply their core design skills of content strategy, information architecture, interaction design fundamentals, and digital communication to deliver great product design. You’ll collaboratively design and shape the entire user journey—making every step in the customer’s workflow easy to understand and championing Microsoft’s brand voice principles: crisp and clear, warm and approachable, and ready to lend a hand.

Best of all? Unlike other places, in the Business and Applications Platform Studio, Content Designers work across their products from start to finish across strategy > structure > surface in partnership with their cross-functional teammates to land the most efficient and effective user experience.

The company and the team

Microsoft's mission: Empower every person and every organization on the planet to achieve more.

• You may be collaborating with partner teams across regions, with different cultures and perspectives—something we think results in products that work better for everyone.

• Building a working understanding of Microsoft’s whole product portfolio strengthens domain knowledge, and can save you time, effort—and even earn you vital support from other teams.

• Success here means questioning assumptions (or at least testing them!) and pushing beyond what’s familiar. You’ll explore, validate, test, iterate, and adaptexperiences to drive customer usage and satisfaction.

• Some products and features ship fast and get fine-tuned over time, while others involve longer timeframes and multiple teams and decision makers. Regardless of cadence, you’re a constant collaboratorand your design input is critical to the product’s success at every juncture.

• Our promise: We’ll support you and set you up for success—and regularly remind you how much we value your unique contributions to business impactand the success of products and projects.

Responsibilities

Passionate about simplifying technology

Complexity brings out your curiosity. You’re a seriously seasoned Content Designer who loves creating deceptively simple software—the kinds of experiences that feel efficient, effortless, and rewarding because you’ve sweated every detail and distilled every concept down to its purest, simplest form. You know the power of great information hierarchy, clear terminology, and navigation—and can speak to how carefully crafted UX flows can transform the customer journey from confusing to intuitively easy. Informing and evolving that journey with insights from research and data is second nature to you.

Yes, you know and love the cloud

While you love simple, your skillset is anything but. You’ve made apps from scratch as part of an interdisciplinary product design team in cloud, business, enterprise, or developer spaces. With a diverse skillset and loads of experience, you trust your approach and ability to figure out the best next action without a lot of second guessing or hand holding. You collaborate with ease (up/down/across) and are adept at influencing using loads of optimism, a hunger for feedback, a retractable ego, and growth mindset.

Dropdown or radio buttons? UI t ext or tooltip?

Your communications chops are interaction specific. If you’re thinking about words, you’re also envisioning the interface elements that will make the best choice seem most obvious. You understand the concept of drilling down, reducing friction, and offering bits of guidance right when—and only when—it’s needed. You know the value of using and contributing to AI guidelines, design patterns and UI toolkits, and style guides to keep product teams aligned so content stays consistent, cohesive, and intentional.

Wordsmith? Oh please— Y ou’re a bedrock product and content strategist

Sure, you know that clear communication starts with language—and you can articulate anything, no matter how complex. But we’re not about just adding language to a visual design— we’re on a mission, and you’re leading it! Your questions and critical thinking help to clarify goals so the entire design team can build an end-to-end experience as well as individual features and task flows that balance power and ease of use.

What to expect from this role

As a Senior Content Designer on this product design team, you’ll be:

• Contributing to a coherent vision and experience strategy.

• Aligning business, brand, naming, messaging, and design strategies using your expertise across the broad domain of customer communications inside or outside of Microsoft.

• Planning, crafting, and refining names and terms, messaging and content, UX flows, and in-productlanguage—testing, validating, and adapting for the next iteration. Some wins will be fast, and others may feel like they take forever to land.

• Ensuring our AI experiences meet Microsoft Responsible AI criteria.

• Working within design systems: People will seek you out for answers on Microsoft’s brand voice, content style standards, terminology, common UI copy patterns, feature naming, and more.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing

• Master's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing

• OR equivalent experience.

Other Requirements:

• The ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include but are not limited to specialized security screenings such as the Microsoft Cloud Background Check. For this position, you’ll be required to pass the background check upon hire or transfer and every two years thereafter.

Preferred Qualifications:

• Demonstrated experience crafting product user interfaces across a range of platforms including desktop, cloud services, and mobile.

• A portfolio of work demonstrating experience creating user-centered design solutions is a requirement for application. (Either upload your portfolio with your application or include a link to it on your resume or LinkedIn profile.)

• Your excellence in product content design and strategy gets your apps noticed and appreciated—and your senior skillset shows in your playbook of uniquely honed tools, approaches, and solutions.

• You’re fluent in design and prototyping tools—Figma, Sketch, or similar—and interaction flows are a regular output of your solutions.

• You embrace research and data—it’s second nature to collaborate with User Researchers and present customer-based, data-informed rationale for your ideas.

• You’re innately curious. About design, about the customer landscape—you fuel your imagination with things big and small, so you can apply what you know to solve new problems.

• Communication skills that extend to your relationships. You know building relationships both within and beyond your team is key for driving impact-oriented collaboration—and ultimately making a difference for customers.

• A growth mindset—there’s always more to learn. Confidence and humility can coexist. You’re quick to own mistakes (we all make them) and willing to reconsider and explore ideas.

Content Design IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 21, 2024.

#BAPStudios; #Copilot, #BAPJobs

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .