Securitas Security Services USA Regional Account Manager - AMER/LATAM in Redmond, Washington
The Regional Account Manager (RAM) – Domestics will be responsible for managing guard service functions and security-related operations of the client’s Domestic locations to in include locations within the United States and Central LATAM and Southern LATAM footprint. The RAM will work with Site Security teams, various District Managers, Area Vice Presidents, and Regional Presidents to provide conflict resolution for the client in all instances of scheduling, staffing, billing, training and other related requirements and needs.
At the direction of the client, this position will develop Key Performance Indicators (KPI) and other metrics used to track and enhance performance. The RAM partners with the Global Account Program (GPD) and designated client representatives to ensure that the client’s expectations and needs are met in a timely and efficient manner as described in the contract.
Represent Securitas’ core values of integrity, vigilance, and excellence.
Reports to the Global Program Director (GPD)
Serve as a key point of contact for the client to ensure the delivery of high-quality service for the assigned area of operation.
Evaluate service quality and initiates communication and/or corrective action in a timely manner to the client’s designated representative.
Coordinate with, and acts as liaison, for the Global Program Director (GPD).
Implement programs, initiatives, and plans as directed by the client or the GPD.
Identifies and utilizes networking opportunities with security provider branches throughout the region in support of client global programs. Works with branch/site management to standardize processes, practices, and service delivery for the account. Implements security industry “best practices.”
Manage the client’s requests, changes, and/or directions and communicate accordingly with the GPD.
Provides management oversight for the development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; provides performance feedback, coaches associates, and carries out disciplinary actions as necessary; supports staff as appropriate in carrying out their respective responsibilities.
Assist in developing and implement training for subordinate Managers, Supervisors, and Security Officers as directed or required by the client, Securitas, or by regulatory or compliance requirements.
Oversee all training to ensure completion, tracking, and documentation as required by both the client and other legal compliance or regulatory requirements.
Implement key performance measures, metrics, benchmarking, tracking tools, scorecards, and reporting methods in cooperation with the client’s designated representative and managers to improve performance and effectiveness.
Create, update, and maintain the online dashboard tool for the client to track Key Performance Indicators (KPI’s), other metrics, and benchmark data.
Coordinates the subordinate Managers’ schedules, assignments, and other operational considerations.
Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
Assist the GPD with the client’s staffing requests.
Within scope of contract and assigned duties, reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.
Work with the GPD to write, revise, update, and amend post orders for the client’s designated sites.
Evaluate and recommend cost savings to improve efficiency and increase productivity.
Resolve issues and administer adjudication of discipline for subordinates, as directed by the GPD or Human Resources.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Act as the principal point of contact for the client’s Regional Security Managers for issues including but not limited to; bill and pay rates, invoicing, uniforms, equipment, staffing, post orders, policy and procedures, and training.
Track and identify client credits and adjust them accordingly to the client’s account.
Perform routine audits to ensure compliance with master contract to include but limited to invoicing, site requirements, health and safety and/or other assigned key performance indicators.
Routinely meet with the client’s Regional Managers and Global Account Director to ensure open lines of communication are maintained to discuss emerging risks, issues, disputes, training, budget, and other matters of interest.
Travel to different locations within the assigned area to understand the security operations, ensure efficiency, and provide guidance for onsite management.
All other duties as assigned.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.