Microsoft Corporation Program Manager 2 in Redmond, Washington
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We have an exciting opportunity for an energetic technical Program Manager who is data driven and customer focused who can evolve how we deliver localization as a service. This is a highly collaborative role, working with many stakeholders across the engineering teams, content teams and other International teams to ship services/sites/technical documentations internationally.
Deliver high quality localized products/services/sites/technical contents across the Cloud +AI portfolio including Azure, SQL, Visual Studio, PowerBI, Commerce etc. scaling up to 108 languages
Deeply understand engineering systems and project-life cycle of each product/service to integrate localization into agile dev process
Immerse ourselves in the product scenarios to understand business environment & competitive landscape; identify the right/suitable local customer experience that have the most value, revenue, or strategic impact
Source solutions to understand international customer trends, priorities and satisfaction by engaging with engineering teams (Globalization requirements, localizability, bug prevention, etc.), subsidiaries and other customer channels.
Generate customer feedback and behavior insights, create and leverage reports and derive customer behavior to determine and adjust localization strategy.
Build channels and new partnerships with marketing, product planning in Corp and Field
Collaboration & influence: Ability to work with Program Managers and Engineers across Microsoft. Must be able to understand the engineering cycles and workflow tooling to surface and propose requirements.
Technical: Must be versed with development, build, and localization practices, ability in participating in spec reviews, understand and design technical solutions.
Ownership: Ultimately own the experience of customers around the world, as a Program Manager you will manage projects end to end, own quality, ensure proper publishing cadence.
Analytical: Work with large amounts of data, validating inputs, running analysis and being able to draw conclusion and strategy based on data insights
Preferred Basic Qualifications:
3+ years Program Management experience shipping software
Strong technical experience with cloud technologies, engineering systems esp build systems, content publishing systems
Ability to drive cross group problem solving, customer advocacy and ability to apply creativity, critical thinking and solution-mindedness in a dynamic working environment across content, engineering and supplier
Degree in Computer Science or related work experience
Excellent communication skills and PM skills
Experience with customer feedback programs or user research
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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