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The Cloud Operations and Innovation (CO+I) Principal Technical Program Manager will be responsible for working directly with numerous internal and external teams across the CO+I organization to drive more connected workstreams across stakeholders and advance mature and repeatable processes. This is to be achieved with a customer-centric mindset and in partnership and collaboration with program managers across CO+I.

This is a great opportunity to join a dynamic team and influence the way one of the world’s largest and fastest growing cloud environments is built and supported. As a critical part of the CIPM team within Microsoft’s CO+I Organization, this role will help define how we improve overall delivery for new Cloud initiatives. We are all about creative solution delivery to exceed our customers’ expectations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day .

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.

• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.

• This role is eligible for hybrid or remote work, up to 50%.

Responsibilities

• Identify and deliver improvement activities across the business through employing process improvement methodologies and the application of innovative thinking.

• Oversee multiple projects and/or programs working across multiple internal and external teams to ensure they are successfully delivered in accordance with established requirements, timelines and within budget.

• Lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions.

• Work with key business stakeholders, and cross-functional champions, to build a continuous improvement environment to support an ongoing program of change.

• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

• Identify trends and process variations as part of establishing a continuous improvement monitoring system.

• Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls

• Elicit requirements and drive process change using stakeholders’ interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.

• Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.

• Ensure the business impact and project objectives/dependencies are identified, reported, and managed at all times.

• Establish robust collaborative relationships with both internal and external partners and stakeholders.

• Develops and delivers presentations to communicate proposals, initiatives and progress.

• Conduct business reviews to highlight program progress.Develop and present relevant program metrics and key results.

• Support cross functional team building by building mutual trust and encourages respect and cooperation among team members.

• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

• Embody ourCulture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 3+ years experience managing cross-functional and/or cross-team projects.

• 6+ years' experience in process improvement (Lean Six sigma - including DMAIC) and transformational projects.

• Lean Six SigmaGreen Belt or Black Belt certification and demonstrated experience in implementing Continuous Improvement (Lean Six Sigma and/or similar) methodologies.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications :

• Project or program management certification(s) (PMP, PMI, CAPM, etc.).

• Experience working in datacenter or other critical infrastructure environments.

• Comprehensive understanding of end-to-end Datacenter Supply Chain.

• Ability to deliver and maintain mature processes, procedures, program baselines, training, and improvement plans.

• Ability to document and improve work processes to make workflow more efficient and productive.

• Experience with multi-tasking in a fast-paced work environment.

• Ability to deliver clear, concise, and compelling presentations and content to executive-level management.

• Experience communicating effectively across diverse cultures.

• A start up mentality to move and iterate quickly with a focus on driving growth.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 21, 2024.

#COICareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .