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Microsoft 365 (M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real-time customer conversations across Microsoft’s first-party (Teams, Skype), second-party (Dynamics), and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.   

We are the team behind all the messaging scenarios across multiple products, and develop one of the largest scale, business-critical distributed systems in Microsoft. Our services run in 25+ regions, and we process billions of messages a day, enabling hundreds of millions of active enterprise as well as consumer users. The micro services are highly scalable, highly available, and extremely performant in geo-redundant, multi-tenant systems and honor data sovereignty, privacy, security, and compliance. As a Principal Software Engineering Manager, you will have an opportunity to work with a highly collaborative and fun team in a fast-learning environment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a key member of our mission-focused, multi-disciplinary team, you will:   

• Foster and develop talented engineers capable of developing and running scalable, reliable, maintainable services.  

• Keep a razor focus on the usage/metrics of the owned services and be super customer focus.  

• Create robust career development plans to help team members grow.  

• Lead, coach, and build a diverse, inclusive, high-performing team where all team members can do their best work. 

• Help the team plan and execute technical deliverables. 

• Work closely with our external partners to support the team’s mission.  

• Collaborate closely with teams within Microsoft to leverage the best technology to advance the team’s mission. 

• Bring your curiosity, entrepreneurial spirit, and passion to deliver on the promise of technology in a difficult, competitive, and exciting vertical. 

• Gain a working understanding of Microsoft as a business and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users.   

• Focus on customer/partner needs through a data driven approach.  

Qualifications

*Required/Minimum Qualifications:  *

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C#, Java or Python

• OR equivalent experience.

• 3+ years of people management experience.

• 4+ years designing, developing, and operating backend services.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications: *   *

• Communicate technical details clearly across organizational boundaries. 

• Experience in DevOps to maintain live services and\or application frameworks, as well as exposure to Agile and iterative development processes.  

• Cloud and services experience, with Azure cloud experience highly desirable. 

• Analytical skills with systematic and structured approach to software design. 

• Commitment to building highly scalable, highly reliable services.   

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until April 29, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .