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Microsoft Corporation Principal Program Manager Lead in Redmond, Washington

This is a terrific opportunity if you are excited to work on one of the largest scale developer platforms in the world, drive planning and solve challenges for large-scale services that are on the critical path for Microsoft 365 and Microsoft's success. Do this job well and you will directly impact the growth of Office 365, develop an extensive network within the company and build a foundation to accelerate your career.

The Group: M365 Core builds the infrastructure, platforms, AI/ML and communications backbone for Microsoft 365. Our mission is to build a trusted platform that enables us, and our 3rd party partners, to create both people and group-centered productivity experiences. We do this by bringing together the entire breadth of our customers’ data assets with personalized user information to create a compliant and agile platform that democratizes the ability for developers to build intelligent M365 applications.

The Team: M365 Core Ecosystem team is the team that builds: 1. the Substrate Ecosystem Service Platform that powers core productivity data for Exchange Online and Microsoft Graph, like mail, calendar, contacts, people, and tasks; and the APIs exposing those capabilities. 2. The Microsoft Graph developer experiences, documentation, tooling and SDKs. And 3. We also drive the strategy for coherence, growth and security of the Microsoft 365 platform, collaborating with multi-disciplinary teams all across Microsoft to realize the opportunity for Microsoft and the 3 rd party ecosystem that builds high value applications for our common customers.

The Role: This is a highly technical role leading the Substrate Ecosystem Service Platform PM team. Your team manages a broad portfolio of high scale / mission critical services that drive some of our largest Microsoft products, like Outlook, Teams and SharePoint, as well as major 3 rd party vendors. These services get trillions of calls daily and are consumed by hundreds of millions of customers globally. You will help drive evolution of the platform to scale to meet the business needs for the next 10 to 20 years.

Some of the items within your portfolio include. 1. Our Exchange REST APIs which are directly consumed by Microsoft products and 3 rd party developers. 2. Exchange Online including IMAP, POP, MAPI, EAS, and EWS protocol services. 3. Evolution of our Substrate platform moving from a monolithic to microservice based architecture. 4. Our Basic Authentication deprecation effort to secure over 100 million users by moving them to modern security protocols. 5. Our effort to enable more of our internal teams to surface their workloads on Microsoft Graph.

As the leader of this team, you will drive the vision and strategy across your portfolio and sell our big bets to our executives ensuring that we have their support. You and your team will engage directly with some of our largest internal / external partners and customers to understand their requirements and triage their issues. A key part of the role will be collaborating with various internal teams including Microsoft Teams, SharePoint, Outlook, Azure AD, and the .NET team. M365 is growing and this is a great opportunity to have a large business impact in providing increased value to our customers.

You: We all bring something different to the table, and no doubt you do too. With that in mind, we are looking for diversity of backgrounds to build a well-rounded, flexible, nurturing, and healthy team that can execute incredibly well now and evolve for the future.


Core Responsibilities/Skills:

  • Inclusive Leadership – The person in this role is seasoned at building and leading teams. We're looking for caring and supportive leaders who value investing to build a healthy and inclusive team.

  • Curiosity and Customer Empathy - We’re looking for PMs that are curious and seek to deeply understand our customers and their challenges, that put the customer first before the solution.

  • Planning – Creating short term and long-term roadmaps for your product

  • Technical experience – API Design, Authentication, Authorization.

  • Communicator – This is a heavily influential role that requires a strong communicator who can influence our senior leadership through written and oral communication.

  • Energy – Bring it! Microsoft moves fast, and the cloud industry moves even faster. We’re looking for passionate, motivated people who inject energy and a sense of urgency into the projects and teams they work on.

  • Clarity – Clarity is perhaps our most important value add. New is always hard and comes with a long list of questions. Our job is to align everyone on the same plan and keep them there.

  • Results – We’re looking for doers… people who consistently get stuff done. How do we measure success? Deliver the right infrastructure at the right time in the right place at the right cost and with minimal surprises. That’s a fantastic result!

  • Collaborator – Partnering with others is at the heart of this role, so strong collaboration skills are essential. Great collaborators aren’t just easy to work with – they also raise tough questions, challenge others as necessary and negotiate win/win solutions.

  • Learner – Working on a fast-paced industry requires an ability and appetite to learn quickly… and to keep learning. In short, we are looking for people with growth mindsets.

  • Teammate – We seek amazing teammates. People who help each other, solve problems together, motivate others. People who are caring and want to create a healthy environment. We’re also looking for folks that want to have fun and apply the term “team” at the broadest level – irrespective of organizational lines.

  • Experience – Product planning, engineering, cloud services, operations, partner management, data analyticsand developer platform experiences are all beneficial for this role and our team. The more of these you have, the better.


Basic Qualifications:

  • 15 years of industry experience (software, cloud services)

  • 10 years of Product / Program management experience designing and shipping robust and high scale APIs

  • 5 years of leading teams with 5-10 reports

  • Demonstrated experience building developer platforms

  • 5 years hands-on coding experience in one of the following languages: JavaScript, C#, Java, Python, Golang, Rust

  • Experience building secure APIs and working with legacy and modern authentication protocols

  • Experience moving services from monolithic to a microservice architecture

  • Experience working across distributed teams

Preferred Qualifications:

  • Bachelors degree in computer science or similar technical field

  • Experience working with containerization (Docker/Kubernetes)


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.