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In Cloud + AI at Microsoft, we are developing technologies that will revolutionize how people interact with each other and their environments. Artificial Intelligence (AI) is at the heart of Digital Transformation, sweeping through every business and every industry on the planet. At Microsoft AI (https://www.microsoft.com/en-us/ai) , our mission is “Amplifying human ingenuity with intelligent technology” and we are doing so by building the most innovative AI Platform services to help businesses digitally transform, by integrating cognitive services (https://azure.microsoft.com/en-us/services/cognitive-services/)  to their high value use cases to achieve more through the power of AI.

The Azure AI Customer Experience Engineering team within the Microsoft AI platform product organization works on the Azure AI growth strategy, engages the largest customers and partners in the world to co-innovate, incubate, and improve our core AI platform from scenarios utilizing Azure platform Services, and develop new scenarios and product categories. We do so by building and infusing AI technologies in real world solutions and extending the signals from real world patterns to build robust, scalable AI platform services and products.

We are looking for a Principal Product Manager to join our group and help us drive massive growth of our Generative AI business. As a Principal Product Manager, you will work with customers and our Microsoft AI Platforms Engineering teams to enable and drive Azure OpenAI Service to grow to a multi-$B business. You will engage with customers to deliver adoption of Azure OpenAI into production. In the process of delivering production deployments, you will evangelize our Generative AI services, deliver deep technical briefings and engagements, and develop learnings that inform the strategy, accelerate the product, and develop then refine the Go To Market (GTM). This will require analyzing and understanding customer needs and habits, deep technical skills in AI and application development, conducting competitive analysis, partnering with various teams across Microsoft to develop the thesis for the strategy/GTM, and to participate actively in customer exec briefings and outreach.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Drive the Azure OpenAI Service Customer Experience Engineering technical engagement cycle with our most strategic customers and partners moving from ideation, through POC and on to production. The goal is revenue at scale.

• Gain deeptechnical insights into customer product shape requirements, use cases and usage patterns. The goal is to accelerate the product.

• Glean strategic insights from customer learnings and develop recommendations to shape Azure OpenAI Service pricing and go to market. The goal is to beat our competitors.

• Own and drive our Top Customer executive business reviews.

• Build and engage Azure OpenAI Service presentations and executive briefings to help customers and partners gain foundational knowledge and to identify engagement opportunities.

• Work across multiple Microsoft organizations – engineering, field, finance, marketing, business planning to ensure the customer and partner insights and learnings are well understood by the key stakeholder teams that plan, build and execute our generative AI product strategy and execution.

• Drive mindshare working with PR and product marketing team to ensure the world understands that Microsoft is the AI market leader.

• Build the foundations of scale for our direct sales and channel selling motions.

Other:

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications:

• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development o OR equivalent experience.

• 6+ years of proven track record as a Program Manager, Product Manager, Specialist Sales, Solution Architect, or related job title, working with customers and partners, with deep focus on AI engineering and/or customertechnical engagement and/or AI strategy and GTM.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 4+ years of experience with Azure AI

• Proven track record with cloud services delivering product and/or production deployments; and scaling usage / consumption of product and services.

• The candidate is self-motivated and who has a proven track record in enterprise business and product roles, and who can collaborate and partner within a deep engineering and product org, and across sales and marketing stakeholders, and deal with ambiguity and complexity.

• Enterprise customer and partner engagement skills – we are working with customers and partners to integrate our Generative AI technology as part of their digital transformation initiatives. This requires deep customer interfacing skills to capture requirements and translate them into product plans, user journeys, and end-to-end scenarios across different personas and use cases.

• Customer focus and a deep commitment to delivering quality products that create customer value and delightful experiences through deeper understanding of customer needs.

• Internal Microsoft and external customer focus and a deep commitment to delivering quality products that create customer value and delightful experiences through deeper understanding of customer needs.

• A deep commitment to excellence in what they do with a very high bar for quality and accountability for results, operating in a fast-paced, and oftentimes ambiguous environment.

• Attention to detail, planning, organization, and project management skills

• Effective communication skills with a broad range of audiences and ability to influence without authority.

• Outstanding problem solving and conflict-resolution skills across a set of technical, product, and business challenges.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 16, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .