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Microsoft Corporation Principal PM Manager in Redmond, Washington

Microsoft 365 is a key part of the company’s cloud strategy and the overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that is when the Amplify team steps in to make sure the customer support experience is best in class. The Amplify team is responsible for the IT admin and support ecosystem starting from the Microsoft 365 Admin Center, support and AI driven self-help, support agent tooling (RAVE), diagnostics. Our team is full of people who have truly embraced a growth mindset, are not afraid to make mistakes, believe in and are obsessed by providing our customers with the best experience possible.

This position offers the opportunity to lead a team of Program Managers responsible for the next gen of Microsoft 365 Admin onboarding experiences. Creating funnels that are tuned to the customer’s unique intent and infused with smart recommendations. Further, this team will be responsible for building an empathetic experience that connects the in-product experience and human assistance.

A successful candidate will have a passion for being a product leader. They will have the ability to harness; customer perspectives, needs and business goals into creating experiences that customers love, have intelligence threaded throughout and enable customers to gain maximum value from their Microsoft 365 subscription.

You will be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, you will need to have both excellent management & people skills paired with technical depth & passion.

Responsibilities

• Managing and growing a team of PMs while leading by example with a great growth mindset.

• Define vision, strategy, and product roadmaps for Microsoft 365 onboarding, and premium onramps

• Lead and develop a team of Program Managers building scalable, high-available systems & tools

• Influence and manage critical dependencies with principal, partner, and VP-level counterparts on key partner teams

• Create a positive, inclusive, and collaborative team culture where your team can do its best work

• Track all defined deliverables from conception through launch, leveraging established processes, tools, and communications mechanisms

• Ensure we do all of the above in an entirely secure and compliant manner.

Qualifications

Skills Required:

  • Proven track record of delivering complex, high-scale systems or platforms that meet evolving business requirements; passion for cloud-based technologies

  • Proven experience harnessing telemetry, quant and qual customer data to create product strategy

  • Excellent cross-discipline leadership, collaboration and influencing skills. Lead, drive change and influence without authority across groups while focusing on data and metrics

  • Ability to think creatively and critically about product features and user scenarios

  • Ability to concisely frame problems and design simple solutions

  • Strong understanding of security, privacy and compliance concepts and implementing them at the infrastructure level

Basic Qualifications:

  • 7+ years of Program Management, Engineering experience building high-scale services

  • 2+ year people management, or equivalent mentoring and leadership experience

  • Bachelor's degree or higher in Computer Science,related fieldor industry equivalent experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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