Stryker Physio Control - QRA Coordinator, Customer Quality - Redmond, WA in Redmond, Washington

GENERAL SUMMARY:

This position is responsible to coordinate and/or perform service report reviews, entering/assigning complaints, and coding for trending purposes.

MAJOR DUTIES/RESPONSIBILITIES:

  • Review and determine what service reports from field service require further investigation.

  • Complaint entry, primarily from field service reports as required.

  • Communicate to field service to ask screening questions or obtain missing information.

  • Assist with data collection and trending as required.

  • May assist during internal audits.

  • Under supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.

  • Coordinate product returns / RMA creation.

  • Communicate and coach technical support, service depot and field service on reporting expectations.

BASIC QUALIFICATIONS:

• High School diploma or equivalent

PREFERRED/DESIRED QUALIFICATIONS:

  • Experience with Track Wise, ServiceMax and Oracle a plus

  • Moderate level of medical device industry knowledge

  • Competent with Microsoft Office (Outlook, Excel, Word, etc.)

  • Must possess impeccable oral and written communication skills and attention to detail

  • Eagerness to assist internal and external customers

  • Must manage tasks in a timely manner

WORKING CONDITIONS:

  • Office environment requiring significant use of standard office equipment, including computer keyboard, monitor, and mouse.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com