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Insight Global Operations Program Manager in Redmond, Washington

Job Description

Forecasting and Demand Planning: Analyze business trends, seasonal fluctuations, and other factors to predict future workforce needs.

Workforce Planning and Optimization: Create and implement workforce plans to ensure the right workers are in place at the right time, with the right skills.

Budgeting and Cost Management: Manage budgets, track expenses, and identify opportunities for cost savings.

Vendor Relationship Management: Develop and maintain relationships with vendors, ensuring compliance with company policies and procedures.

Performance Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure the effectiveness of workforce planning and vendor governance strategies.

Compliance Management: Ensure compliance with company policies and procedures.

Process Improvement: Identify gaps in strategy, systems, and processes to support growth at scale.

Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders.

Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

10+ years of experience in operations for a tech company, consulting, operations or similar roles.

5+ years of experience in vendor management

5+ years experience in workforce planning and forecasting

Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement.

Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally.

Ability to make judgments under tight deadlines and competing priorities.

Proficiency/Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making.

Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.

Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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