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CBRE Mail Services Supervisor - Freight/PCR in Redmond, Washington

Mail Services Supervisor - Freight/PCR

Job ID

63968

Posted

29-Apr-2022

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Redmond - Washington - United States of America

Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

JOB SUMMARY

The Mail Services Supervisor oversees mailroom personnel and services for Host-supported locations. The individual in this role establishes work schedules for the mail services team, certifies that tasks are completed effectively and trains and develops staff to ensure excellent outcomes. The Mail Services Supervisor records mailing costs for several departments within the organization and discovers opportunities to reduce costs and boost efficiency. The person in this role also supervises the team for adherence to safety protocols and the overall operation of mail services.

The Mail Services Supervisor also performs other duties as needed, such as monitoring production.

DUTIES & RESPONSIBILITIES

Supervises personnel assigned to mail services, including establishing work schedules,

assigning tasks, cross-training staff to perform shipping/receiving duties as back-up and evaluating and developing performance.

Maintains records of the mailing costs incurred by each business unit or department.

May perform other duties to include delivery of mail, packages, copy products and stationery to assigned group/location per daily schedule. Ensure that all packages received/delivered are shipped and/or delivered same day, or alternatively consignee with be advised of next day delivery.

May perform other duties to include but not limited to monitoring on-line production/copy requests, setup of conference rooms for client meetings, and answer telephones in a professional manner, direct calls, and take messages.

Seeks ways to reduce mailroom costs; implements cost savings programs and procedures to increase efficiency

Recommends change to mail services policies and procedures to Manager; maintains policy and procedural manuals for mailroom operations; informs mailroom personnel of changes made to policies and procedures

Conducts personnel meetings as necessary in regard to safety, procedures, and operations.

Performs other duties as assigned.

QUALIFICATIONS

High School diploma or GED equivalent required and a minimum of 4 years of related work experience in warehouse, shipping and receiving. Previous supervisory and Mail Services experience preferred.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.

Ability to use computer system to record materials received and shipped.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

SAFETY

  1. Complete at a satisfactory level all required and assigned HSE training

  2. Follow all activity policies and procedures, including all HSE related requirements at all times

  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

  4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

  1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

  2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

  3. Apply appropriate material handling techniques at all times,

  4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified, and authorized to do so

As a Supervisor:

While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly

  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders

  3. Support stop work authority when it is exercised in good faith

  4. Communicate any / all potential workplace hazards and workplace procedures

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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