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In Consumer Sales Organization (CSO) we are a global team at Microsoft responsible for sales across Devices & Creativity and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life. 

In the CSO Experimentation team, our mission is to earn fans and drive growth through the use of user research & experimentation. We do that across Microsoft’s consumer facing eCommerce storefronts, which are critical engagement points for millions of customers across the world that highlight our hardware, productivity, and entertainment offerings.

As an Experimentation Program Manager , you will support the Experimentation program by implementing and managing a comprehensive experimentation model across cross-functional teams. This role involves leading the creation and analysis of experimentation strategies, fostering a culture of innovation and ensuring the seamless integration of experimentation into business processes. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work, who want to learn, to contribute and to grow. Join our growth journey – find your passion.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Consults across product, marketing and business teams to evangelize & optimize the use and maintenance of Experimentation strategies & capabilities

• Develops and implement research strategies to understand customer needs in relation to organizational goals.Shares complex learnings in an objective fashion to provide clear direction and next steps for partner teams

• Develops and improves standards for experimentation usage, best practices and processes with a focus on enabling self-serve scenarios and maintaining high qualityoutputs

• Identifies opportunities to improve research tools & drive tooling and process optimization to enable experimentation and research at scale.

• Curates & delivers training content, including internal learning sessions, to enable teams to scale impact by integrating experimentation into standard processes.

• Contributes to Experimentation Team & Practicioner success to advance community knowledge and impact through development of high impact use cases and facilitation of cross-team insight sharing.

• Leverages & optimizes Experimentation Program KPIs to measure impact of Experimentation techniques and contributes strategic expertise to influence stakeholder teams to optimize research approach and use cases

• Contributes to and participates in regular rhythm of business (ROB) reporting and business review meetings to track experimentation program performance of your program

Qualifications

Required/Minimum Qualifications

• 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles

• OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 2+ years experience in retail, ecommerce, data science, research, marketing or business-related roles

• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 1+ year(s) experience in retail, ecommerce, data science, research, marketing or business-related roles.

• 3+ years experience working with A/B testing or Feature Flagging tools, such as Azure ExP, Optimizely, AB Tasty, Launch Darkly, StatSig etc.

• 2+ years of eCommerce /behavioraldata analysis experience or equivalent functional work;extracting insights from large structured & unstructured datasets.

Additional or Preferred Qualifications

• 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles

• OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 4+ years experience in retail, ecommerce, data science, research, marketing or business-related roles

• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.

• 4+ years’ experience supporting digital user experience development as a product manager, data analyst, UX designer, engineer, or merchandiser.

• 3+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.

• 3+ years experience in integrated, digital or product marketing management.

• 2+ years project/vendor management experience.

• Proven sense of high accountability and self-drive to take on and see-through big opportunities. Must be self-started, organized and detail oriented.

• Proven track-record designing rigorous, online experiments (A/Bn tests)that deliver customer insights and actionable results Demonstrated project management skills coordinating deliverables across several stakeholders with track record of prioritizing and delivering projects in an ambiguous and changing environment.

• Experience or familiarity with user experience, system architecture and agile development practices.

eCommerce IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 4, 2025.

#CSO

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .