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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Customer Experience Architecture (CXA) organization, an organization within CE&S, is dedicated to the continuous innovation of technology and process architecture to enhance the customer experience.

As an Executive Business Administrator, you will report directly to the VP for CXA, supporting the CE&S Technology Office (CTO). You will work in close partnership with the Chief of Staff, team members within the Chief of Staff Office and other key stakeholders across CE&S and Microsoft.

We are seeking candidates who have excellent organizational, interpersonal and communication skills along with the ability to work independently and professionally at the Microsoft executive level. The ability to work successfully under pressure within short time constraints in a fast-paced team environment, build and maintain effective working relationships, accommodate diverse working styles in addition to attention to detail, problem-solving skills, and the ability to maintain strict confidentiality are essential to success in this role. If you thrive in a fast-paced and dynamic work environment, where you will support a global team and are passionate about your role as a business support professional – we’d like to learn more about you.

This role is primarily remote, allowing you to work up to 100% from home. However, it may require occasional in-office support for the VP, as needed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Support VP in person when VP is in office

• Manage a complex executive calendar, ensuring accurate scheduling including meeting logistics, and strategic prioritization of meetings.

• Proactively engages with leaders and key stakeholders/business partners to make decisions and cascade information as needed.

• Build an understanding of what is critical to the business, allowing you to make the appropriate decisions which impact the Leaders time.

• Work closely with the Chief of Staff on Rhythm of the Business (ROB) processes, ensuring tight coordination of Executive and Team commitments.

• Arrange domestic and international travel, including flight itinerary, hotel, logistics and conference registration.

• Submit accurate and timely expense reports for the Executive, and act as interim approver on all team expense reports, ensuring coding and cost center accuracy.

• Event planning including scheduling and logistics for all offsites and any other events sponsored by the VP/Chief of Staff Team. Contributes to development of workback schedule, promotion, and necessary checkpoints. Takes responsibility for event outcomes and demonstrates executive presence.

• Help create a fun team environment aligned to the team culture through oversight of the physical space, events, services, and engagement.

• Mentor other Business Administrators.

• Embody our culture and values

Qualifications

Required Qualifications:

• 5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.

• Experience with Microsoft products and internal tools such as Microsoft Office Suite, Employee Central, iCIMS, MSSpace, MSExpense, MSTravel, MyOrder, MSInvoice, MSAuthorize, Informa, and SharePoint.

Preferred Qualifications:

• Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)

• OR equivalent experience.

• 2+ years experience serving as mentor or direct/indirect (e.g., team leader) supervisor to others.

• 3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).

Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $28.46 - $48.80 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay Area and New York City metropolitan area, and the base pay range for this role in those locations is USD $39.76 - $55.67 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until February 11, 2025.

#CES #CXA

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .