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Microsoft Corporation Director of Immersive Experiences - Customer Engagement Team in Redmond, Washington

Join Microsoft’s Customer Engagement Team (CET), that manages executive-level customer programs, including a network of global customer experience centers designed to strengthen customer and partner relationships, increase trust in Microsoft through our technical and business expertise, and accelerate AI transformation. CET’s customer experience centers are located in Redmond, Silicon Valley, Singapore, and Munich, as well as a network of 40+ Microsoft Technology Centers worldwide.

We are looking for an experienced experiential+digital marketer and people manager to lead CET’s Immersive Experiences team. You will have a creative producer background, business leadership skills, and technical knowledge of immersive technologies that can be deployed to achieve sales success. The Director of Immersive Experiences will lead a small team that creates immersive experiences (customer-facing demos that we deliver both physically and with digital scale) in our CET global customers centers. The role will oversee strategy, budget and project planning, vendor installation and fabrication processes, lifecycle management, stakeholder input, communications, and measurement.

In this role you will help the team create interactive and engaging industry-focused AI solution experiences that highlight Microsoft’s commercial solution areas and technologies that help accelerate business outcomes at our centers worldwide. You should be a team leader, passionate storyteller, natural collaborator, and communicate well with diverse, senior level stakeholders, partners, and customers. We are looking for a “strategic doer” and creative thinker to help make complex technology concepts easy for customers to understand and act on.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

  • Lead Customer Experience Team (CET) Immersive Experiences content strategy, planning and deployment, bringing physical + digital demo experiences to life in our worldwide customer centers.

  • Partner closely with sales leadership, site directors, envisioning specialists, operation teams and key internal stakeholders on designing and deploying immersive experiences physically and at scale that line up with our sales goals and drive business outcomes.

  • Manage an intact 4-person team of immersive experience professionals; manage vendor/agency model and resourcing needs.

  • Oversee the team who develops and deploys immersive experiences in line with our content strategy, using props and technology to create a seamless user experience (UX) – importantly landing our experiences to stated timelines and budgets.

  • Lead the orchestration and lifecycle management of immersive experiences across centers to deliver customer and sales impact. Define and implement processes and cadence for keeping experiences up to date and in alignment with company, solution area, industry/partner offerings.

  • Lead the communications of updates, process changes, experience announcements and significant wins and learnings that occur in the business.

  • Run quarterly business reviews and big rock meetings for CET leadership and key stakeholders.

  • Manage global budgeting and resource allocation effectively and efficiently to achieve business outcomes.

  • Work with key stakeholders to build a robust pipeline of innovative customer and partner stories that represent global and local market needs and best accelerate the sales pipeline at our worldwide centers.

Other

Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications:

  • Bachelor's Degree in Marketing, Communications, Business, or related field AND 8+ years of experiential+digital marketing experience or related field

  • OR equivalent experience

  • 6+ years of direct people management experience including demonstrated culture and people leadership.

Additional or Preferred Qualifications

  • Bachelor's Degree in Marketing, Communications, Business, or related field AND 12+ years experience in program management, process management, process improvement

  • OR Master's Degree in Business, Operations, Finance or related field AND 10+ years experiential+digital marketing experience or related field

  • OR equivalent experience

  • 8+ years people management experience including demonstrated culture and people leadership

  • History of successfully managing strategy through operationalizing, including prioritization of resources.

  • Proven content strategy acumen, combined with creative thinking and the ability to design and optimize new processes and solutions 

  • Proficient project management skills with proven track record of successfully managing multiple projects simultaneously

  • Experience planning and managing global budgets

  • Problem solving and escalation management in a complex environment 

  • Communications and collaboration skills with experience successfully interacting and collaborating across a broad set of stakeholders

  • Ability to communicate with senior-level executives internally and with customers

  • Experience using data and metrics to measure impact and determine improvements 

  • Industry Knowledge: Familiarity with entertainment, marketing, or technology sectors.

  • Understanding of AI transformation and cloud computing concepts and trends, knowledge of Microsoft’s Commercial Solution Areas and technologies

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $129,200 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 26, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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