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Our client, a leader in technology services, is seeking a Customer Success Program Manager to join their team. As a Customer Success Program Manager, you will be part of the Customer Success Services (CSS) supporting the Customer Success Account Managers (CSAMs). The ideal candidate will have strong communication skills, a proactive mindset, and excellent organizational abilities which will align successfully in the organization.

Customer Success Program Manager

100% Remote, 18 Month Contract

$50-$52 per hour + Medical/Dental/Vision insurance, 401K Saving options, PTO & weekly pay!

What's the Job?

• Assist CSAs in the field by taking on administrative tasks to allow more time with customers.

• Support customer success account managers associated with support contracts.

• Contribute to the automation of services through AI and copilot technologies.

• Engage in meetings and collaborative sessions to drive project success.

• Monitor and report on service efficiency using tools like Power BI and Excel.

What's Needed?

• Minimum 4 years of experience with Change Management frameworks, particularly the PROSCI ADKAR model.

• At least 4 years of experience with Training and Enablement methods and tools.

• 4 years of experience in Operations Management and Continuous Improvement methods.

• Strong ability to define and monitor Key Performance Indicators (KPIs).

• Experience leading large presentations and meetings is preferred.

What's in it for me?

• Opportunity to work with cutting-edge AI and copilot technologies.

• High visibility within the largest field-facing organization.

• Experience supporting over 5000 CSAMs worldwide.

• Engagement in a new service that is highly impactful to the field.

• Potential for role extension based on performance and project needs.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.