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Are you a cloud enthusiast with a passion for delivering exceptional customer success? As a Customer Success Account Manager (CSAM) , you'll be the key partner and delivery lead for our strategic enterprise customers, ensuring they unlock the full potential of Microsoft’s Digital Cloud platforms. Your expertise in cloud technology, business acumen, and program management will be critical in orchestrating seamless post-sales support, aligning resources, and driving business outcomes for our customers. In this impactful role, you’ll have the opportunity to accelerate your career growth while deepening your cloud and industry expertise.

Customer Success Account Manager (CSAM) – Cloud & IT Service Management

100% Remote, 18 month contract

$50/hour + 15 days of PTO, medical/dental/vision insurance enrollment & 401K saving options!

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders and technical professionals to ensure the delivery of quality solutions. Collaborate with internal account teams and partners to support customer success.

• Customer Success Leadership: Align customer objectives with Microsoft’s portfolio, link Customer Success Plans (CSPs) with account priorities, and develop executable programs of work.

• Delivery & Program Management: Oversee program planning, customer reviews, and prioritization of engagements, ensuring customer outcomes are met and account goals are achieved.

Key Projects:

Leverage your technical expertise and industry perspectives to orchestrate post-sales delivery across Microsoft and Partner ecosystems. You’ll be responsible for aligning the right resources at the right time to achieve key customer business outcomes, focusing on cloud adoption, transformation, and maximizing the value of Microsoft products and services.

Qualifications:

Required:

• Bachelor’s Degree in Business, Computer Science, Psychology, Sociology, or a related field.

• 5-7 years of experience in customer relationship management, customer success leadership, or delivery and program management.

• Proven experience in solution delivery and customer-facing consulting within the cloud and IT services field.

Preferred:

• Experience with Microsoft technologies (Azure, M365, D365) or equivalent cloud platforms (AWS/GCP).

• ITIL Foundation certification or equivalent.

• 5-7 years of relevant industry experience, with a focus on cloud-based services, transformational cloud projects, and program management

Why This Role?

This is a unique opportunity to work at the forefront of cloud technology, driving customer success and making an impact in high-stakes projects. You’ll be part of a fast-paced, innovative environment where your work directly influences the success of strategic customer engagements. Plus, the flexible working arrangement allows you to maintain a healthy work-life balance.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.