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Microsoft Corporation Customer Engineer in Redmond, Washington

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Customer Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a CE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Responsibilities

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them

  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others

  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

  • Consistently apply “lessons learned”, model personal accountability & teamwork.

  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers

Qualifications

  • At least 3 years of experience in mobile device management and troubleshooting with InTune required

  • Experience with IaaS environment construction, operation, and troubleshooting using Microsoft Azure (including experience in environment construction and operation of AWS, other companies' cloud, etc.)

  • Experience in environment construction, operation, and troubleshooting using Windows Server products (Windows Networking, Failover Clustering, virtualization environment, etc.)

  • Experience in building, operating, and troubleshooting IT security environments such as Azure AIP, RMS, Windows Hello, PKI, Defender, and Cyber Security. :

  • Experience with Windows 10 OS deployment and update distribution Mobile device management experience using Microsoft Intune or EMS

  • Working experience of a field engineer, support engineer, system engineer, or software development experience

  • Experience in server construction, operation and troubleshooting

  • It is desirable to have knowledge and experience of any of the following technologies.

  • Experience building and operating data center business (Active Directory, Windows Networking, Failover Clustering, virtualization environment, etc.) using Windows Server products Experience with Windows 10 OS deployment and HotFix distribution RMS, Cyber Security and other IT security construction and operation experience

  • Experience with IaaS environment construction and proposal using Microsoft Azure (including experience in building and operating AWS environment)

  • Mobile device management experience using Microsoft Intune or EMS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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