Job Information
Apex Systems, Inc. Core Engineering - Internal Solutions Enginer III - 2067077 in Redmond, Washington
Job#: 2067077
Job Description:
Job Summary:
Vendor is seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services co