Job Information
JLL CAFM Space Data Management, Engagement Manager in Redmond, Washington
We are currently seeking a highly skilled and experienced CAFM Space Data Management Engagement Manager to join our team on a high-profile technology account. The Engagement Manager will be responsible for delivering accurate data and reporting within an assigned client portfolio(s) using a CAFM/IWMS database system and other tools. They will process updates of space data, perform data audits, and participate in data governance programs. The Engagement Manager will validate space and occupancy data and report out on metrics as required by the client. The Candidate will act as a single point of contact for all database questions concerning their assigned portfolio. This position will require collaboration with team members not under direct management or supervision including occupancy planners, project managers, facilities manager, and the Global CAD services team. To be successful in this remote role, you should be able to translate space data and reporting accurately into the overall planning goals for our client by fostering critical relationships between various individuals and different organizations. Responsibilities: Data Management & Compliance: Process updates of space and conference room data, perform data audits, and participate in data governance programs. Validate space data and report out on metrics. Develop and maintain relationships and manage workflows to facilitate data accuracy. Manage recurring processes to collect, validate, maintain, and manage client data and drawings. Ensure compliance with the client's data governance program and standards to define, categorize, and measure client space and occupancy data. Utilize the CAFM/IWMS database system to identify and troubleshoot issues, report issues to the CAFM/IWMS Administrator, and train client end users on its use for move requests and reporting Manage conference room reservations and other tooling supporting desk sharing initiatives. Apply working knowledge of office space categorization principles (BOMA, OSCRE, etc.) and literacy in reading and interpreting floor plans to the client's portfolio data. Database Maintenance: Maintain accurate data in the CAFM/IWMS database application, including validating data readiness for reporting and benchmarking, reviewing data errors within the portfolio, and remediating data integrity issues. Maintain building-specific neighborhood data and reflect portfolio changes by adding or removing buildings, floors, space, and/or organizational data. Perform required data audits according to account procedures, including managing the schedule, tracking results, and reporting. Process timely data corrections according to the client SLAs and coordinate required drawing changes with the Global CAD team. Reporting and Analysis: Proactively perform data scrubs, data quality audits, and metrics to clean and reconcile data integrity problems. Prepare, generate, and publish standard reports on a weekly, monthly, and quarterly basis, including building, room, and employee detail reports at the building, state, country, and/or regional level. Prepare quarterly trend reports on various aspects such as employee count, validations, culinary, transportation, conference rooms, observation studies, and square footage. Complete ad-hoc requests for queries from the CAFM database on space and occupancy data as requested by the client. Relationship Management: Build trust with clients and cross-functional partners. Manage relationships through excellent listening, consultative capability, the ability to influence and negotiate with business and technology partners, and taking a broad perspective to make key connections. Participate or lead project meetings aligned to space data management scope Collaboration with internal teams and stakeholders is key to delivering e