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Microsoft Corporation Business Program Manager - Strategy & Analytics in Redmond, Washington

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

We are looking for a collaborative, data-driven leader with a bias for action. Someone who can bring together stakeholders across organizations to transform our Service Offers to Partners and make a difference in our business.

About the Job

In this role, you will lead end-to-end Program Strategy, Execution, and Analytics for our Service Offers to Partners. You will partner with multiple teams and ensure delivery of key business programs with operational excellence.

Responsibilities

• Lead a team of outsourced Data Analysts to manage and translate data insights that guide our business decisions.

• Build and define Program requirements working with Finance, Operations, Business Planning, Global Partner Programs, and Engineering teams.

• Evaluate investment options and recommend decisions to generate growth and operational efficiency across our Service Offers based.

• Define and drive execution milestones and accelerate delivery of cross-functional programs with operational excellence.

• Collaborate with our central and regional teams to understand their business needs and ensure new capabilities and features land with our Partners and Field teams.

Qualifications

Required Qualifications:

• 8+ years of experience leading, executing, and scaling programs with a diverse scope across organizations.

• Strong analytical and strategic skills with experience using data models to test theories and success metrics.

• Experience managing data analysis and business intelligence to build strategy and program requirements.

• Ability to work in dynamic cross-functional environments, navigate ambiguity, and bring clarity and structure.

• Strong executive stakeholder management and experience with executive conversations.

• Excellent collaboration, organizational, planning, and problem-solving skills.

The ideal candidate will also have:

• Domain expertise in Partner Services Management and / or Service Offers Development.

• Understanding of the cloud industry, technologies, and competitive landscape.

• Intermediate SQL and Power BI skills for use in hands-on analysis.

• Experience in Strategy & Operations or Consulting roles.

• Knowledge of Microsoft Partner & Channel programs.

• MS Sales, GPSMart, and/or UDPMart Microsoft systems.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

For Colorado Based Applicants: The salary range for this role is from $125,000 - $187,700.

At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

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