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Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure.

We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive.  Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

As the Business Operations Standards Lead for Microsoft Data Centers Operations, you will serve as the governing authority responsible for establishing and maintaining operational standards across Microsoft’s global data centers. This position demands a deep understanding of mission-critical environments and a commitment to delivering global consistency. Your role is crucial in maintaining consistency, accountability, and excellence in business operations by setting standards for supplier management, logistics sparing, operational forecasting, budgeting, and financial processing. You will also monitor performance metrics and drive continuous improvement initiatives to enhance the effectiveness and efficiency of Microsoft’s global data center operations.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Business Operations Standards Lead accountability extends to gathering and documenting requirements from stakeholders related to relevant standards.

This includes securing robust business justifications for any suggested changes or enhancements. You will implement a comprehensive tracking and reporting system for Key Performance Indicators (KPIs) within the standards, offering clear insights into performance and compliance.

A significant part of responsibility will be to create and implement governance frameworks that promote consistency, accountability, and transparency across all regions, ensuring that standards are adhered to at every level of the organization. You will take a proactive approach in monitoring compliance with established standards across all data centers, providing regions with the necessary data and tools to enhance adherence. Collaborating closely with Continuous Evaluation Program (CEP) teams to verify compliance with internal guidelines and Standards requirements. Additionally, you will manage the exceptions protocol, ensuring that any deviations from the standards are thoroughly justified with regional approvals.

Quality control is a critical aspect of this role. You will be responsible for addressing and tracking all queries, suggestions, and exceptions, ensuring they are resolved promptly and effectively. Collaborating with business requirement owners, you will ensure that all requirements and KPIs meet the necessary quality standards before they are reviewed and approved. Consistency will need to be maintained across all documents by enforcing a review and approval process for all related documents.

Finally, you will drive continuous improvement by extracting and implementing ideas gathered from various intake tools, collaborating with other business requirement inputs to update standards and relevant documents as needed. You will reassess exceptions and adjust criteria within standards, ensuring they remain relevant and effective. By facilitating communication and collaboration between central and regional teams, you will help maintain consistent application of standards and foster a culture of ongoing improvement across the organization.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 3+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Advanced degree (Master's or MBA).

• Demonstrate leadership and collaboration abilities.

• Ability to make decisions including how to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives.

• Experience in data center operations or a similar infrastructure environment.

• Experience in business operations, governance, or standards development, with a focus on compliance, process improvement, and data analysis.

• Analytical skills, with the ability to derive insights from complex data sets.

• Proven track record in developing and implementing operational standards and governance frameworks.

• Expertise in performance management, KPI tracking, and compliance monitoring.

• Proficiency in financial analysis, budgeting, and quality control processes.

• Project management skills with a history of successfully delivering complex projects on time and within budget.

• Ability to effectively communicate complex technical concepts to non-technical stakeholders.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 13, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .