TEKsystems AV Technician in Redmond, Washington
Atos is an integrator at Microsoft that owns their Audio/Visual equipment and resource needs. They are looking for an AV Technician to support Microsoft's main HQ in Redmond, WA. This candidate will be responsible for preventative maintenance and break/fix troubleshooting as well as provide event support as needed. Candidate will meet and greet Microsoft internal employees to determine what AV equipment they will need to make their event successful along with ensuring that the equipment is properly working. They will also help with project based work including decommissioning and installing new equipment. This position requires partnering with internal stakeholders such as facilities management to assemble materials, time estimates and deadlines for projects. Must be able to determine equipment quantities and labor to complete installation according to expectations and monitor break/fix completion and accuracy. This position will work closely with internal Service Desk teams to support Tier 1, Real Time Collaboration, Conference Centers and Events Teams. AV Technician will serve with leadership and provide constant passion and drive within the team. He/she will assist Engineers in coordination of technical support for events and departmental operations. Provide technical support to client before, during and after events. Serve as technical consultant to client and staff with regard to technical needs. This AV Technical will be working on Microsoft Campus on behalf of Compass Group that supports all of Microsoft's AV Operations. Day to Day duties: Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance Act as subject matter expert in technical support field Provide efficiency recommendations when immediate problems arise Provide in depth Break/Fix AV maintenance Maintain pooled equipment inventory for on and off site project support Maintain robust maintenance logs Assist in maintenance and repair of AV equipment through third party vendor relationships Provide timely and descriptive reports of equipment malfunction Provide timely and descriptive reports of equipment repair, mitigation and work arounds Maintain neat appearance of AV cables and equipment Input data for metrics tracking including daily work ticketing system Serve as contact between customers, vendors & internal staff for day-to-day event operations. Work with Service Desk to communicate room requirements & changes as they arise. Provide statistics and track services provided. Create and maintain conference rooms database containing specifications, digital images, room directions (print & electronic versions), audio visual capabilities, standard room set up and peripheral inventory. Inspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations. Monitor room usage Assist with storing deliveries and equipment. Communicate daily with Service Desk to ensure all needs are being met. Foster working relationships with all service related vendors. (internal and External)
Audio, Support, Video conferencing, Technical support, Crestron, Extron, Tesira, Biamp, TEAMs, Audiovisual, Skype, Customer Service, Creston
Top Skills Details:
Audio,Support,Video conferencing,Technical support,Crestron,Extron,Tesira,Biamp,TEAMs,Audiovisual,Skype,Customer Service,Creston
Additional Skills & Qualifications:
Interpersonal skills are required for this position. Customer is looking for someone that can be professional in a corporate environment, is calm under fire, and has a strong work ethic. An ideal candidate can keep themselves busy with the preventative while also supporting ad hoc issues during meetings.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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