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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Program Manager - Business Operations with the primary focus at reducing stranded capacity by being a key member of the local team in the deployment planning & projects, and being the liaison between the local data center team and the surrounding community.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule​.

• Be the liaison between the local data center team and the surrounding community.

• Support the Data Center Project Manager’s with project estimation, budget management, ROI calculations, formulate project delivery strategies while establishing milestones and schedules​.

• Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes.

• Support the Campus Director with Field Employee communications including townhalls, organizing listening sessions, and local campus level communications.

• Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives. ​

• Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level. ​

• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.

• Execute the change management governance process at the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards.  

• Manage the daily Change Management functions at the Campus/Metro level including maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment.

• Lead the daily Campus/Metro Change Review meetings with local team members and stakeholders .

• Monitor to ensure only approved and validated changes are executed.

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 3+ year(s) Business Operations and deployment projects in large-scale environments experience

• OR equivalent experience

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Effective Communication Skills : Both written and verbal communication skills are vital for effective interaction and clear conveying of information.

• Organizational and Time-Management Skills : Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines efficiently.

• Attention to Detail : Accuracy is critical in many office tasks, such as Metrics and document preparation.

• Problem-Solving and Critical Thinking Skills : The ability to identify and resolve issues independently is highly valued.

• Interpersonal Skills: Working effectively as part of a team and building positive relationships with colleagues and stakeholders.

• Customer Service/Stakeholder experience: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.

• Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences

• Scheduling and Calendar Management: Experience in managing schedules, appointments, and travel arrangements.

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until January 21, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .