Microsoft Corporation Critical Environment Technician in Quincy, Washington
As a Critical Environment Technician III (CET) in Microsofts Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Data centers up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.
Microsofts Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Technician III, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equipment and Systems Operations
Works on advanced tasks (e.g., vendor contact, escalations) independently. Serves as a operations specialist in a major area of operations (e.g., electrical, mechanical, controls, generators). Possesses an understanding of data center systems, the interactions between them, and how they make the data center operate. Operates all systems and equipment in a safe and professional manner.
Inspects and supervises critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. Uses technical knowledge, prior experience, and device analytics to recognize trends in equipment behavior and check potential issues as they arise. Recognizes circumstances where execution would be safe to do. Monitors performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms. Escalates per applicable policies and standards. Performs various inspections and validations of equipment performance.
Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks. Adds required data, documents changes and upkeep of procedures and building management systems, and runs reports.
Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
Identifies appropriate parties to mitigate incidences as they occur. Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Equipment and Systems Maintenance
Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) while serving as an subject matter expert for one. Performs preventative tasks and repairs that can be performed by a single person with minimal oversight. Oversees everyday tasks within their area of expertise. Follows recommended maintenance schedules. Prioritizes maintenance activities as required and/or appropriate. Documents tasks/issues for follow up as needed. Escalates as appropriate.
Has a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot to a subsystem level. Performs troubleshooting of equipment, systems, subsystems, and components independently within their trained discipline(s). Provides consultation to colleagues in troubleshooting systems and problems. Documents issues found in troubleshooting process. Ensures equipment and systems consistency. Determines when troubleshooting efforts are deemed adequate and escalates as appropriate.
Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate severity leveled procedures. Coordinates on appropriate severity procedures for maintenance. Coordinates and schedules supplier/vendor on-site activities. Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes. Corrects procedures and equipment when appropriate. Ensures work performed by suppliers/vendors is performed to scope, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns.
Critical Environment Culture
Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and
procedures to properly perform work in a safe, quality, and reliable manner in accordance to applicable federal, state, local, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly. Maintains safe working conditions. Monitors the environment and stops work that is deemed unsafe or incorrect. Seeks to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
Provides and submits reports, and may review for prior reports. Analyzes findings from reports and documents findings. Develops methods of operating procedure (MOPs) and standard operating procedures (SOPs) for devices and disciplines within their coverage and expertise to ensure safe and reliable execution.
Processes method of statement procedure (MSP) documents. Coordinates activities with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Plans and coordinates schedules. Develops scope of project work.
- Embody our culture and values
High School Diploma, GED, or equivalent.
3+ years work/applied learning experience in mechanical, manufacturing, automotive, electrical, controls, data center, or related fieldso OR equivalent experience.
Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- 5+ years of mission-critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields
Critical Environment Ops ATR-B - The typical base pay range for this role across the U.S. is USD $20.82 - $33.32 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $27.55 - $35.77 per hour.
Critical Environment Ops ATR-C - The typical base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $36.68 - $51.73 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
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