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Tesla, Inc. Tesla Advisor, Westlake in Queen Anne, Washington

Tesla Advisor, Westlake Job CategorySales & Customer Support LocationSEATTLE, Washington Req. ID171946 Job TypeFull-time Tesla participates in the E-Verify Program What to Expect This is a full-time position for the online sales team. Work is done at the store and not remotely. The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla\'s front line and are our brand ambassadors, supporting our mission to accelerate the world\'s transition to sustainable energy. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Order support specialist team develops and maintains excellent working relationships with Tesla Owners both in Pre- and Post-delivery of their vehicle as well as various internal departments to address customer concerns carefully and effectively. Qualified individuals may have a background in customer support, sales, or administrative roles. Candidates will thrive in both an independent and teamwork environment. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them. What You\'ll Do Fielding inbound and/or placing outbound phone calls to interact with customers - including but not limited to mediums that include: phones, chat/SMS and email in topics surrounding Tesla Sales, Service and Delivery Review and assess customer concerns, escalation follow-ups, pre-delivery and post-delivery customer feedback Use a consultative approach to influence customer purchases while also buying into Tesla\'s mission, business model, and brand Provide an exceptional experience to our customers on a daily basis Accurately document data, concerns, and relevant information on the various tools used Maintain and take ownership of customer relationships from the initial interaction to throughout the customer journey Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field teams Seek to find ways to collaborate with those around you whilst communicating ways to increase performance collectively with business partners and field teams What You\'ll Bring At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals Positive, enthusiastic and passionate about the changes in the personal transportation industry Ability to understand and convey business issues and technical concepts Strong sense of team mentality and reliability Great attention to detail with strong organization and communication skills Proficient with Microsoft Office suite and CRM tools Ability to work evening hours, weekends and holidays in a retail environment Ability to obtain appropriate state licensing, where applicable Must be at least 18 years of age and maintain a valid driver\'s license and an acceptable and safe driving record Must be able to successfully pass a pre-employment background check Legal right to work in the United States Compensation and BenefitsBenefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans \> 2 medical plan options with \$0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both hav