Job Information
South Lake Union Hotel LLC dba Astra Hotel Seattle Security Officer in Queen Anne, Washington
Description Wage: $24.50 - $25.50 / Hour (Based on Experience) BENEFITS: Medical (Anthem) Dental (Aetna) Vision (VSP) and Life (The Hartford) Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) Accidental Death & Dismemberment Insurance Voluntary Short & Long-Term Disability 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) Commuter - 40% subsidized $10 meal credit / per day worked Financial Coaching Exercise/Gym Discounts Weight Management/Healthy Eating Programs Nursing Mothers Programs Mental Health Support Tools Career Development Education Assistance Program Employee Assistance Holiday pay/Vacation and Sick Pay (Seattle PSST) Room Discounts with any Marriott Brand Hotel (31 different brands globally) Additional Room Discounts for select hotels within portfolio Other Travel Discount Programs Two pairs of slip resistant shoes a year WORK HOURS: May be required to work mostly graveyard shifts, weekdays, weekends, holidays and working overtime may also be required. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provides basic customer service and courtesies to enhance the guests' stay. Smile and greet every guest (15/5 rule). Thank the guest for their business when appropriate. Practice proactive hospitality by anticipating their needs and being flexible in responding to them. Be knowledgeable about the hotel. Utilize the L.E.A.R.N. model to own & resolve complaints. Report defects in the hotel including shortages of equipment & supplies. Assists with maintaining cleanliness standards. Provides services to guests such as delivering housekeeping items, responding to maintenance problems, etc. after those departments are closed. Regularly patrols building and grounds area of the Hotel. Assists with guest problems and complaints. Testify in a hearing, (i.e....court of law). Evidence Custodian, (making sure all evidence is properly handled and maintained in a secure and safe manner). Conducts surveillance for the safety of all Guests and Associates when necessary. Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shift. Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts. Assists Lounge staff with controlling intoxicated guests. Maintains daily report and incident/accident reports as needed. Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked. Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property. Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff. Check emails, BOLO's and pass down reports for up to date current important information. Maintain a good relationship with the King County Sheriff's Department. Keep and handle security keys with access to sensitive areas. Check required reading boards, function sheets, and pass down logs for any important information for the day. Performs any duty necessary for the good of the department. Performs other duties as developed, directed or assigned. EDUCATION/EXPERIENCE High school graduate. Some college preferred. Security Guard Card Preferred Trained in TIPS Alcohol Awareness preferred. CPR and First Aid certifications preferred. Hotel Experience preferred PHYSICAL REQUIREMENTS The frequency codes assigned in these job descriptions are: Rarely less than 1% Occasionally 1-33% Frequently 34-6