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Western Institutional Review Board, LLC Institution Partnership Manager in Puyallup, Washington

The Institutions Partnership Manager is the primary point of contact and account manager for our institutions clients, with a focus on exceptional customer service to retain and grow these accounts. This role is the liaison between the client, the company and the Operations team. The Institutions Partnership Manager role is critical in understanding the needs and expectations of our institutional clients, meeting everything from their education on process flow to project management needs. This role also fulfills the duties required by our institutions agreements, requirements, and internal processes by communicating with the institution's contact to facilitate submission before and after review.Success in this role will be accomplished by effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement.EDUCATION REQUIREMENTS:Bachelor's Degree or equivalent experienceCERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:Current CIP (Certified IRB Professional) certification preferredKnowledge of FDA Code of Federal Regulations and ICH GuidelinesQUALIFICATIONS/EXPERIENCE:Minimum of 2 years of experience in an IRB setting or 5 years' experience in clinical research directly managing the clinical trial processMust be conversant with applicable regulations and industry standards governing clinical research and human subject protection.Knowledge of FDA regulations as they relate to research and experience working with medical terminology preferredMust have advanced knowledge in Microsoft Office and experience utilizing complex databases system in performance of your work. Strong skills regarding the development and delivery of presentations required.Advanced knowledge of IRIS and operational workflow and submission processMust have demonstrated sound judgment skills with ability to plan and organize work effectively and can rely on experience and judgment to plan and accomplish goalsIndividual must possess the ability to work independently and responsibly. Must have demonstrated initiative and be a self-starter with ability to multi-task, work in stressful situations, and meet strict deadlines.Must have strong analytical skills with a high degree of accuracy in a highly regulated industryMust be able to maintain confidentialityStrong interpersonal skills required such as a focus on resolving conflict, listening objectively and openly to others' ideas, and contributing to building a positive team spirit. Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.Exhibit excellent verbal and written communication skills. Possess attention to detail with ability to proof-read and detect errors in typing, spelling, grammar, syntax and punctuation requiredStellar customer service skillsPrevious Institutions experience demonstrating the knowledge and skills required for the position would be preferredESSENTIAL DUTIES/RESPONSIBILITIES:Primary client project manager and point of contact to implement process rules for the institution, inform and educate institutional contacts on our requirements, and respond to regulatory/medical inquiries for institutional clients. Inform Institutions contacts of any major changes to processes and procedures. Keep abreast of unanticipated problems or non-compliance to ensure the institution is informed of the issues prior to Board and following Board action.Provide Institutions clients with resources and contact with Business Development for a fuller understanding and utilization of our company services, with a focus on growing the relationship between WCG and the client.Interact with