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Aston Carter Export/Booking Logistics Coordinator in Puyallup, Washington

Description:

• Provides high touch, exemplary customer service.

• Builds strong relationships with customers and vendors.

• Contributes to the team success, assisting team members as workload permits.

• Possesses a strong attention to detail, meeting accuracy requirements.

• Performs input and release of documents within stringent accuracy, meeting all regulatory obligations and timing requirements.

• Performs production and distribution of cargo manifests.

• Transmits manifest and other required data elements via Electronic Data Interface (EDI).

• Performs vessel dispatch, coordination of terminal activity for inbound cargo.

• Monitors customs cargo release, holds, and resolve related issues.

• Monitors steamship release and communicate invoice/collection concerns on a timely basis.

• Works with vendors to schedule and deliver import cargo.

• Assists with vendor rate negotiations.

• Provides transportation vendors with timely, accurate work orders.

• Oversees all aspects of inland movement to delivery of cargo in a time sensitive, cost-effective manner.

• Tracks cargo from origin to destination, notifying customers of any delays or problems with cargo movement or delivery.

• Coordinates empty container disposition with Logistics team to optimize asset utilization.

• Assists with pricing and cargo routing decisions to best meet customers’ needs and company's cost objectives.

• Assists with service contract and tariff review/audit, ensures proper rates in the internal system.

• Processes all elements necessary to complete export bookings within regional vessel allocations.

• Coordinates vessel terminal activity for outbound cargo.

• Provides support services internally to regional sales managers and agents in North America and Asia.

• Provides support services to external customers, including developing and maintaining specialized customer reporting as needed.

• Positively engages within a cross functional team and support team and company goals.

• Participates in cross training and teaming to support other roles within the delivery center and across other business departments.

• Collaborates with team, customer service management, the Business Application Manager and Data Administrator with system testing, enhancements, process efficiencies and reduction of manual work arounds and identify best practices.

• Successfully works in a fast-paced environment, managing multiple priorities and high email volume.

• Interfaces directly with other business segments or support teams (such as Accounting, Finance, Vessel Operations, Pricing, Sales, Forest Products, Project Cargo).

• Reviews and approves invoice queues on a timely basis.

• Performs problem solving, with cost analysis of proposed resolutions.

• Follows business processes and procedures for compliance, to meet regulatory obligations, and to support proper upstream and downstream workflows, to minimize negative impacts to other functional teams or business departments

KEY WORK RELATIONSHIPS

A Customer Service Representative will work closely with all employees and members of the leadership team and will require demonstration of strong communication skills. The incumbent must be respectful of individuals of different cultural differences and personalities. This position may also interact with customers, government officials, and vendors or contractors.

Additional Skills & Qualifications:

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.

• Bachelor’s degree preferred.

• A minimum of 3 years of business experience in Customer Service, working with high volume email correspondence (200-400 email/day)

• Business experience in the Transportation and Logistics Industry preferred.

• Experience with Microsoft Office products.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer relations and skill in building relationships with both internal and external parties.

• Skilled in customer service and customer service philosophy.

• Efficient at handling high email volume.

• Skill in data entry and time management.

• Must be able to communicate effectively, in written and oral form, both domestic and internationally.

• Skill in interpersonal communication required to work within an international business environment.

• Skill in being flexible, remaining professional, and able to handle changing priorities over multiple priorities, tasks, and situations, performing well in difficult situations or upset conditions.

• Strong organization and prioritization skills with ability to balance multiple tasks successfully.

• Demonstrated problem solving skills, able to analyze conditions and provide alternative options to meet customer satisfaction and align with business objectives.

• Ability to work independently on projects, self- motivated.

• Ability to work cooperatively within all business departments and across all levels of the organization.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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